“…In addition, it utilizes the use of machine learning, artificial intelligence and ICTs to achieve intelligent digital services (Azeem et al, 2021; Gorkhali, 2022; Ivanov et al, 2022; Javaid et al, 2022; Javaid & Haleem, 2020; Pradhan & Chawla, 2020; Sigov et al, 2022; Wang & Zhi, 2021). For example, it utilizes the application of 5G and IoT devices to create a comprehensive interconnection of people, machines and things and open up the interoperability channels of the whole process management information (Fraga et al, 2020; Kannisto et al, 2022; Viriyasitavat et al, 2014; Xu & Viriyasitavat, 2014). Moreover, the application of machine learning and artificial intelligence technology promote the data analysis of big data and promote innovative application (Kullaya Swamy & Sarojamma, 2020; Lu, 2019).…”