2014 IEEE 5th International Conference on Software Engineering and Service Science 2014
DOI: 10.1109/icsess.2014.6933703
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Platform-centric modular service architecture design KIBS-oriented based on front-back stage structuring

Abstract: Abstract-Balancing customization and standardization in knowledge intensive business services is the dilemma issue of the success trade-off between efficiency and cost. This paper develops modular service platform architecture for KIBS firms who are thinking simultaneously various kinds of dynamic relationships containing niche market strategies, platform-centric tactics and operational means of core capabilities matching in the context of service innovation. Two-dimension front-back stage decoupling views on … Show more

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“…The front-end department is responsible for customer service, and the back-end department is responsible for production. It has been successfully applied in HP, and is known as the organizational model that truly conforms to the transformation from "product-oriented to customer-oriented" [11]. Drawing on this model, we have innovatively designed an organizational structure that conforms to the double QSSE hospital management model.…”
Section: Practical Operation Of Double Qsse Hospital Management Modementioning
confidence: 99%
“…The front-end department is responsible for customer service, and the back-end department is responsible for production. It has been successfully applied in HP, and is known as the organizational model that truly conforms to the transformation from "product-oriented to customer-oriented" [11]. Drawing on this model, we have innovatively designed an organizational structure that conforms to the double QSSE hospital management model.…”
Section: Practical Operation Of Double Qsse Hospital Management Modementioning
confidence: 99%