“…Consumers are looking to earn gratitude and recognition by providing useful comments and advice, which will eventually lead to community acknowledgment as a result of their endeavors (Füller, 2010). This involves sharing information and knowledge, responding frequently to questions, and participating in solving constructive challenges (Dewalska-Opitek & Hofman-Kohlmeyer, 2021), which provides the opportunity to expand their own expertise (Füller, 2010). This argument is supported by Wasko and Faraj (2005) who demonstrated that, in a virtual environment, the opportunity to enhance one's reputation provided a significant motivation to offer helpful advice to other peers, thus, generating feelings of pride and fulfillment (Chuang, 2020;Kim & Kim, 2018).…”