Policy dimension: A new concept to distinguish substance from process in the Narrative Policy Framework

Kuenzler, Johanna; Stauffer, Bettina

doi:10.1111/psj.12482

Cited by 13 publications

(9 citation statements)

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“…While there were times of relative "quiet" in the eight months after the double infanticide, the debate sparked time and again with renewed vehemence. The characteristics of this debate have been broadly illustrated (Kuenzler 2021;Kuenzler & Stauffer 2022). Suffice it to say here that a great majority of narratives feature the CAPA as a villain, indicating the severity of the reputational crisis for the CAPA.…”

Section: The Capa's Communication After the Double Infanticide In Flaachmentioning

confidence: 99%

How to Manage Organizational Reputation when Under Attack: Learnings from the Child and Adult Protection Authorities

Kuenzler¹,

Stauffer²,

Sager

2022

Yearbook of Swiss Administrative Sciences

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What does the reputation management of a public authority look like under extreme conditions? The present article studies the Swiss Child and Adult Protection Authorities (CAPA), which experienced a major reputational crisis after a mother killed her two children in 2015 and accused the CAPA of bearing responsibility. We use the CAPA as one of the most contested public organizations in Switzerland to study reputation management when a public authority is under severe attack and draw learnings for public organizations in similar situations in the future. Applying the Narrative Policy Framework (NPF) in a content analysis to newspaper articles from the Germanspeaking part of Switzerland, we examine narratives uttered by CAPA representatives. Furthermore, by comparing the CAPA's communication with a similar case in the Romandie, we draw general lessons for public organizations that want to improve their reputation management and crisis communication. The results show how in German-speaking Switzerland, negative media reports increased sharply and caused lasting damage to the CAPA's reputation. By contrast, the scandal in French-speaking Switzerland did not lead to a full-blown crisis. Our findings underscore the need for public organizations to speak up when under attack, to build up the respective communication skills and resources and to employ positive narratives with shiny hero characters rather than negative narratives emphasizing villains. ABSTRAKTWie sieht das Reputationsmanagement einer Behörde unter Extrembedingungen aus? Der vorliegende Artikel untersucht die schweizerischen Kindes-und Erwachsenenschutzbehörden (KESB), die eine schwere Reputationskrise erlebten, nachdem eine Mutter im Jahr 2015 ihre beiden Kinder getötet und die KESB beschuldigt hatte, dafür verantwortlich zu sein. Wir verwenden die KESB als eine der am stärksten umstrittenen öffentlichen Organisationen in der Schweiz, um zu untersuchen, wie Reputationsmanagement aussieht, wenn eine öffentliche Behörde massiv angegriffen wird, und um Lehren für öffentliche Organisationen in der Zukunft zu ziehen, wenn sie sich in ähnlichen Situationen wiederfinden. Wir untersuchen Narrative von KESB-*Author affiliations can be found in the back matter of this article 52 Kuenzler et al.

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Section: The Capa's Communication After the Double Infanticide In Flaachmentioning

confidence: 99%

How to Manage Organizational Reputation when Under Attack: Learnings from the Child and Adult Protection Authorities

Kuenzler¹,

Stauffer²,

Sager

2022

Yearbook of Swiss Administrative Sciences

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“…The following five articles broaden our perspective to the international arena, exploring policy processes in Sweden, South Korea, Honduras, Switzerland, and beyond (e.g., Coleman et al., 2023; Kuenzler & Stauffer, 2023; Lee et al., 2022; Satoh et al., 2023; Stauffer, 2023). These studies contribute to our understanding of policy entrepreneurship, environmental engagement, decentralization in governance, inclusion in polycentric sustainability governance, and the global diffusion of COVID‐19 policies.…”

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confidence: 99%

Editorial introduction: Charting new theoretical horizons here and elsewhere

Song,

Merry,

Siddiki

et al. 2024

Policy Studies Journal

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Welcome to the first issue of the Policy Studies Journal (PSJ) for 2024, Volume 52, Issue 1. This issue is a testament to the vibrant and dynamic nature of policy studies, featuring eight groundbreaking research articles that delve into a wide array of policy theories and substantive topics. These articles not only enhance our understanding of policy processes within the United States but also extend our knowledge to various global contexts, reflecting the Journal's commitment to fostering a comprehensive and inclusive platform for policy theory discourse.Before we explore the rich tapestry of research presented in this issue, we are excited to share several noteworthy developments regarding PSJ operations.First, we extend our sincere gratitude to Ms. Morgan Farrar (University of Arkansas) for her invaluable contributions as an editorial assistant in recent months. As she moves on to her new endeavors, we wish her all the best. In her stead, we warmly welcome Ms. Meerim Seiitova (University of Arkansas) as the latest addition to our editorial assistant team.Second, our journal metrics (https:// onlin elibr ary. wiley. com/ journ al/ 15410 072/ journ al-metrics) have been updated to reflect our latest achievements. Notably, our journal impact has seen significant improvement, with the 2022 Scopus CiteScore of 11.1 and the 2022 Clarivate Journal Citation Indicator of 2.17. Our 2-year Impact Factor stands impressively at 3.8. Additionally, our usage metric highlights a substantial increase in full-text views, totaling 266,399 for the year 2022. Our speed metrics are equally impressive, showcasing a swift 7-day turnaround from submission to the first decision and a 254-day average from submission to acceptance, along with an 8% acceptance rate.Third, PSJ has experienced a remarkable influx of new submissions, nearing 500 last year, a significant leap from the previous years' range of 350-370. This surge underscores the growing interest and trust in PSJ as a premier publication outlet for policy theory research. We express our deepest appreciation to our contributors whose relentless dedication and support continue to propel PSJ forward.Fourth, PSJ has expanded its publication repertoire to include not only traditional research articles but also short articles, including research notes and perspectives, and Policy Theory & Practice (PT&P) articles. This expansion accommodates a broader spectrum of scholarly work and further supports publication of high-quality articles that might not fit the typical research article format. We encourage authors to focus on the substance and rigor of their research, assuring them that the classification of their work into the appropriate article type will be handled with care by our editorial team.Fifth, our special issue initiatives, particularly the Policy Design special issue, have garnered considerable success and participation. We extend our thanks to Drs. Cali Curley (University of Miami) and Tomás Olivier (Syracuse University), our special issue editors, for their dedicated edit...

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“… 3. Please note that this analysis is part of a larger research project. In other research articles, the predominantly negative discourse surrounding the CAPA has been investigated extensively (Kuenzler, 2021; Kuenzler & Stauffer, 2023; Stauffer, 2023). The analysis here constitutes an attempt to shed additional light on the positive aspects in the discourse, which though few were remarkable given the emotionally charged atmosphere after the double infanticide. …”

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confidence: 99%

When Outsiders Step In: Investigating the Phenomenon of Reputational Support

Kuenzler

2024

Administration & Society

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This article introduces reputational support: when individuals who are not part of a public organization publicly explain or promote that organization. Whereas existing research focuses on organizations’ reputation management, reputational support highlights the relevance of unassociated actors’ behavior in organizations’ environment. Relying on social psychology insights, I explore an extreme case of the motivations behind reputational support and its perception and evaluation from the organization. Combining media content analysis and semi-structured interviews, I show that although helping the organization was not a primary motivation, employees perceived and appreciated reputational support. Thus, reputational support constitutes a valuable resource for organizations.

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Policy dimension: A new concept to distinguish substance from process in the Narrative Policy Framework

Cited by 13 publications

References 56 publications

How to Manage Organizational Reputation when Under Attack: Learnings from the Child and Adult Protection Authorities

How to Manage Organizational Reputation when Under Attack: Learnings from the Child and Adult Protection Authorities

Editorial introduction: Charting new theoretical horizons here and elsewhere

When Outsiders Step In: Investigating the Phenomenon of Reputational Support

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