2015
DOI: 10.5539/ass.v11n13p117
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Predicting Key Factors Affecting Outpatient Satisfaction in Public Hospitals: Evidence from Erzurum, Turkey

Abstract: The main purpose of this paper is to determine background demographic and socio-economic factors affecting outpatient satisfaction of public hospitals. The present study utilized data from a written-questionnaire administered to six hundred and one adult patients who had received outpatient care at various units of three Turkish pubic hospitals. The dependent variable used in predicting student satisfaction was satisfaction levels of the respondents. Due to the ordinal nature of the dependent variable, an orde… Show more

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