“…In terms of the nature of the indicators, they can be divided into financial indicators (Xia & Zhang, 2010;Feng & Yi, 2012), non-financial indicators (Zhao, 2015;Sun et al, 2015), and a combination of both (Han et al, 2022;Zhou et al, 2018), based on whether they can be calculated using financial data or not. From the perspective of evaluation index construction, generally speaking, the establishment of the evaluation index system of retail enterprise competition or performance is mostly based on five aspects, such as the retail sustainable perspective (Gleim et al, 2013;Li et al, 2022), the enterprise capability perspective (Niu et al, 2018), the perspective of combining enterprise resources and capabilities (Yu et al, 2019;Okur & Ercan, 2022), the business process perspective (Shi et al, 2017), and the customer demand perspective (Liu et al, 2018;Helm et al, 2018). However, taking customer demand as the origin is more in line with the characteristics and central concept of the new retail model, so this paper focuses on meeting consumer demand and synthesizes the internal and external factors of the enterprise for the construction of indicators.…”