Predictores del agotamiento laboral por aburrimiento laboral en una muestra de trabajadores de la industria bancaria de Puerto Rico

Abstract

This study analyzed the predictors of job burnout and the sociodemographic variables effect of job boredom in the banking industry of Puerto Rico. It sought to examine if a group of employees experiences the same after-effects of job burnout and the effects of the sociodemographic variables job boredom based on previous research of various countries in the banking sector, since there are no studies conducted in Puerto Rico. The sample was made up of 223 employees from a private bank in Puerto Rico, of which 70.9 % were women, 40.8% were 41 years old and older, and 66.8% holds a non-exempt job position. This study followed a quantitative casualcorrelation cross-sectional design and had a probabilistic sample. A hierarchical multiple regression analysis was used to measure the independent predictors, and the results show that only three control measures were statistically significant with the variable sex recording a lower level beta value than the emotional exhaustion dimension, while the emotional exhaustion was statistically significantly higher than the depersonalization dimension. The logistic regression shows that both sexes experienced boredom and burnout.

Job Burnout and Counterproductive Work Behaviour of the Jordanian Bank Employees

“…According to their model, CWB reflects the employees' responses to a stressful work environment as a way to deal with the impediment arising from work. In support of this line of thinking, using the bank employees as a case (Cruz-Santiago et al, 2020) affirmed that employees working in the banking sector experience stress, overburdened, work routine, and disappointment with their work creating emotional, and physical strain which can lead to job burnout. In fact, there is much literature indicating how stressful and challenging is that working in the banking sector can be.…”

“…Hypotheses H2, H3, H4, H5 were formed based on the findings of Amigo et al (2014), who stated that age and gender are essential influencer factors in job burnout and the results of Tarcan et al (2017 ) who affirmed that education, marital status, and occupation affect job burnout. The results of Cruz-Santiago et al (2020) showed that gender affects job burnout. According to Bolton et al (2011), gender and age are significant factors regarding CWB.…”