Preventing and Managing Conflict: Vital Pieces in the Patient Safety Puzzle

Marshall, Pam; Robson, Rob

doi:10.12927/hcq..17660

Cited by 17 publications

(9 citation statements)

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“…Fourth, inability to communicate with other profession was also as a trigger of process conflict in group [22]. Although the simulation activities trained all participants how to communicate with group members, but apparently not enough to form the ability to put into practice with a real patient.…”

Section: Student Writen Commentsmentioning

confidence: 99%

The Pattern of Intragroup Conflict and Group Performance during Interprofessional Teamwork Process among Students of Medical and Health Professionals

Tyastuti¹,

Ariany²,

Alfiah³

2017

Proceedings of the 1st International Integrative Conference on Health, Life and Social Sciences (ICHLaS 2017)

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Abstracts-Teamwork and collaborative practice are necessary tools in handling health problems and the importance of interprofessional teamwork is becoming increasingly recognized. The process of team development is a series of multilevel, overlapping responsibilities, which are intertwined with each other, and disruption of team development process will lead to conflict. This study analyzed the pattern of intragroup conflict and group process in an interprofessional team. The study was conducted at the State Islamic University (UIN), Jakarta, Indonesia from February to October 2012 and involved 62 students (77.5% of total sample) from four disciplines (medicine, nursing, pharmacist and public health). They engaged in an interprofessional learning for community-based health care (COMIC program). Following their participation in this program, a positive result was achieved of improved group process (factors of trust, mutual respect, and open discussion) with significant statistical impact on the improvement of intragroup conflict (conflict of relationship, task and process) over time. This research produced a unique pattern of intragroup conflict and group process for each discipline.

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Section: Student Writen Commentsmentioning

confidence: 99%

The Pattern of Intragroup Conflict and Group Performance during Interprofessional Teamwork Process among Students of Medical and Health Professionals

Tyastuti¹,

Ariany²,

Alfiah³

2017

Proceedings of the 1st International Integrative Conference on Health, Life and Social Sciences (ICHLaS 2017)

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“…79(p11) The goal is to deaden some of foreboding that infuses health care's already fretful psychic ambience-a subject to which we now turn. 80 …”

Section: Macro Conflict Accelerant: Changementioning

confidence: 99%

“…This is especially true in health care where high-stake activities and the fear of failure breed excessive amounts of fault finding and guilt. 80 …”

Section: Health Conflict's Unique Culture Of Fearmentioning

confidence: 99%

Dysfunctional Health Service Conflict

Nelson¹

2012

The Health Care Manager

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This article examines the causes and accelerants of dysfunctional health service conflict and how it emerges from the health system's core hierarchical structures, specialized roles, participant psychodynamics, culture, and values. This article sets out to answer whether health care conflict is more widespread and intense than in other settings and if it is, why? To this end, health care power, gender, and educational status gaps are examined with an eye to how they undermine open communication, teamwork, and collaborative forms of conflict and spark a range of dysfunctions, including a pervasive culture of fear; the deny-and-defend lawsuit response; widespread patterns of hierarchical, generational, and lateral bullying; overly avoidant conflict styles among non-elite groups; and a range of other behaviors that lead to numerous human resource problems, including burnout, higher staff turnover, increased errors, poor employee citizenship behavior, patient dissatisfaction, increased patient complaints, and lawsuits. Bad patient outcomes include decreased compliance and increased morbidity and mortality. Health care managers must understand the root causes of these problems to treat them at the source and implement solutions that avoid negative conflict spirals that undermine organizational morale and efficiency.

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“…Some advocate the adoption of policies and procedures that manage them sooner rather than later. (10) Many promote the use of dispute resolution procedures as a way to manage conflicts and disruptive behaviors that occur throughout our healthcare system. (11)(12)(13) Others want to modify or reform medical liability rules or tort reform at both the state (14) and federal levels (15,16) as a way to reduce costs, especially from frivolous claims.…”

Section: Introductionmentioning

confidence: 99%

“…(10) Many promote the use of dispute resolution procedures as a way to manage conflicts and disruptive behaviors that occur throughout our healthcare system. (11)(12)(13) Others want to modify or reform medical liability rules or tort reform at both the state (14) and federal levels (15,16) as a way to reduce costs, especially from frivolous claims. Not only are some policymakers and physicians looking for more tort reforms, but they also are seeking more legislative controls over medical boards to reduce their regulatory impact on physicians.…”

Section: Introductionmentioning

confidence: 99%

Complaints, grievances, and claims against physicians: Does tort reform make a difference?

Alexander¹

2010

J of Healthc Risk Manag

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This study reviews data available from a mediation committee (MC) for a county medical society, the Texas Medical Board (TMB), and the Texas Medical Liability Trust (TMLT) during the decade of Texas tort reform. It explores why some patients file formal complaints and grievances against their physicians. It also compares data from the TMB and TMLT to investigate how tort reform might influence their activities. Results show the majority of complaints or grievances mediated by the MC start with communication problems followed by allegations of inappropriate treatment, fees, medical records, and delays in diagnoses. Analysis of available data also suggests changes in liability rules may reduce liability claims while having little or no impact on mediated case trends or their triggers at least to one county medical society.

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Preventing and Managing Conflict: Vital Pieces in the Patient Safety Puzzle

Cited by 17 publications

References 0 publications

The Pattern of Intragroup Conflict and Group Performance during Interprofessional Teamwork Process among Students of Medical and Health Professionals

The Pattern of Intragroup Conflict and Group Performance during Interprofessional Teamwork Process among Students of Medical and Health Professionals

Dysfunctional Health Service Conflict

Complaints, grievances, and claims against physicians: Does tort reform make a difference?

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