Prioritization of critical factors toward Industry 4.0 adoption in service industries: an emerging economy perspective
Poonam Sahoo,
Pavan Kumar Saraf,
Rashmi Uchil
Abstract:PurposeSignificant developments in the service sector have been brought about by Industry 4.0. Automated digital technologies make it possible to upgrade existing services and develop modern industrial services. This study prioritizes critical factors for adopting Industry 4.0 in the Indian service industries.Design/methodology/approachThe author identified four criteria and fifteen significant factors from the relevant literature that have been corroborated by industry experts. Models are then developed by th… Show more
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