Prioritizing improvable human resources management processes based upon the process classification framework using IPA approach

Abstract

The development and management of human capital is an important task where it affects the performance of organization and hence the process improvements. However, it is necessary to deploy performance evaluation to prioritize improvable processes. The Process classification framework (PCF) and Importance-performance analysis (IPA) were selected as performance evaluation model, and as prioritizing model, respectively. A real world case, Esfahan Oil Refining Company (EORC) was taken for illustration of the models. Consequently, human capital management (HCM) processes were analyzed taking performance and importance dimensions into consideration; then processes with low performance and high importance were prioritized for improvement.

Identifying and prioritising process portfolio for sustaining an effective business process management lifecycle

“…In this study, the process types and structures in the proposed approach depend on American Productivity and Quality Center Process Classification (APQC‐PCF) (APQC‐PCF, 2021; Dumas & Kohlborn, 2015). While the APQC‐PCF is a generic and non‐industry‐specific reference, it can be considered a supportive reference for businesses to adopt a standard process architecture (Burlton, 2010; Mehrjerdi et al, 2011). Lenhert (2018) stated that these frameworks are inadequate for ready‐to‐use and adaptive consequences for adopting practitioners due to their lack of company‐specific focus.…”