“…Analyzing this paper, as well as other papers [17,43], one could indicate a group of factors that are most often described as those that most affect customer satisfaction in e-commerce, among which are the website, its operation and content, customer relationships, reliability, attractive prices, a wide range of products, and returns and payment methods. Among e-commerce factors that are related to sustainable development, and which are presented in [20,[54][55][56][57][58][59][60][61][62][63][64], one should mention, among others, packaging waste, transport, CSR, lower poverty, access to goods, wide offers, fixed defects, and problems with general well-being. These factors helped to create a survey on which the conducted research was based.…”