Global Encyclopedia of Public Administration, Public Policy, and Governance 2022
DOI: 10.1007/978-3-030-66252-3_4293
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Process Innovation in Public Sector

Abstract: Process innovation is the realization of work activity in a new way, in other words, it is a radical process change initiative (Davenport 1993) that may be due to political, organizational, or resource constraints. Process innovation integrates technological and organizational changes and may result from the advent of new technology in an organization. The implementation of process innovation requires the change and transformation of business processes, equipment, and work habits. This innovation may require t… Show more

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