Proposal for the Universalization of Humanized Care in Health Centers: Oncological Individuals

Abstract

Introduction: Cancer is the main public health problem in the world and is already among the top four causes of death before the age of 70 in most countries. In this context, the interest in quality in the care of cancer services is evident. Because of this, several techniques and methods for this measurement are beginning to emerge, but so far there is no valid and reliable methodological strategy of consensus among researchers, except for the HUMAS and QUALISUS (Brazil) scale. Objective: To present the main strategies and criteria to propose a standard model for the validation of humanized care of oncological individuals from Brazil to the world, based on HUMAS international and QUALISUS in Brazil. Methods: The present study followed a review model of the main national and international public health legislation from Brazil (QUALISUS), WHO (World Health Organization), Health Professional Humanization Scale (HUMAS), and scientific articles. Results: Due to the automation of care, the concept of humanization of care has been increasingly discussed in the scientific literature. Respect for the patient's dignity, uniqueness, individuality, and humanity, as well as adequate working conditions and sufficient human and material resources, are the key elements of the humanization of care that were highlighted in this study's proposal. The factors that can contribute the most to the humanization process are the affection in the service, the friendliness and the smile, and the ones that can make it more difficult are the bad mood, the noise, and the punctual non-attendance. Conclusion: This study presented the main strategies and criteria to propose a standard model for the validation of humanized care of oncological individuals from Brazil to the world, strongly pointing out that hospital humanization must be experienced and felt by all who work in the hospital and need to reflect on the care offered to clients and their families.