Proposed conceptual model for E-service quality in Malaysian universities

Al-Nuaimi, Iham Tariq Ismail; Mahmood, Ahmad Kamil; Jebur, Hamid H.

doi:10.1109/iccoins.2014.6868427

Cited by 4 publications

(1 citation statement)

References 30 publications

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“…This study discovers that system quality influences user satisfaction significantly and positively. This indicates that the quality of the system is simple to comprehend, users require little effort to accomplish other tasks that are likely to enhance their overall performance, user ease and comfort, system reliability, and intuitive, intelligent, and responsive system features and quality, enhancing user satisfaction [9], [10], [32]. The well-prepared and high-quality nature of the system is evidence of the satisfaction of e-service users, mainly educators, and education professionals.…”

Section: Discussionmentioning

confidence: 97%

Does e-service for research and community service boost the performance of university lecturers?

Sari,

Putra,

Alamsyah

2024

EduLearn

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Indonesian universities are implementing various strategies to improve the quality and quantity of scientific publications. Sriwijaya University has restructured its research and community service grant services by implementing e-services through the new generation management information system of the institute of research and community service (SIM LPPM NG). Numerous studies have been performed to determine the factors that influence lecturer performance, particularly in scientific journals. The purpose of this research is to utilize a model to investigate the impact of system quality, information quality, and service quality on user satisfaction and performance. For partial least squares structural equation modelling (PLS-SEM), 280 respondents comprised the dataset. The results demonstrated that system quality, information quality, and service quality influence user satisfaction. Individual performance is influenced by the level of user satisfaction. According to the findings of this study, the DeLone and McLean information system success model can be used to evaluate obligatory e-services that are integrated.

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Section: Discussionmentioning

confidence: 97%

Does e-service for research and community service boost the performance of university lecturers?

Sari,

Putra,

Alamsyah

2024

EduLearn

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eServices Classification, Trends, and Analysis: A Systematic Mapping Study

2017

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Analisis kinerja pelayanan publik pengurusan Surat Ijin Mengemudi berbasis teknologi informasi

Arpan¹

2020

JSD

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Penilaian kinerja penerbitan SIM sistem online dengan prinsip layanan prima di Satpas Polresta Sidoarjo dilakukan berdasarkan 9 indikator sebagaimana pendapat Bob Livingston. Hasil dari indikator ini: “Melebihi harapan”, yang mana dalam kriteria ini terdapat beberapa orang yang kurang puas terhadap aplikasi e-SIM Sidoarjo yang dianggap sering bermasalah, mengalami penutupan paksa, maupun kurangnya menu dalam aplikasi sehingga harapan yang tinggi oleh masyarakat belum mencapai potensi yang sepenuhnya. Metode yang digunakan dalam penelitian ini adalah metode kualitatif deskriptif. Hasil penelitian ini menunjukkan bahwa dalam hal “menangani pengaduan” saat ini pengaduan tidak dapat dilakukan secara online melalui aplikasi e-SIM Sidoarjo. Meskipun begitu, menurut penulis pengaduan online penting untuk diintegrasikan dalam aplikasi untuk memaksimalkan layanan kepada masyarakat. Pelayanan e-SIM Sidoarjo menurut indikator Livingston yaitu: “melebihi harapan”. Standarisasi pelayanan yang diberikan oleh petugas Polresta Sidoarjo, sikap perhatian dan pelayanan yang bermutu tinggi menimbulkan kepuasan masyarakat menjadi patokan penting dalam pelayanan yang melebihi harapan.

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Proposed conceptual model for E-service quality in Malaysian universities

Cited by 4 publications

References 30 publications

Does e-service for research and community service boost the performance of university lecturers?

Does e-service for research and community service boost the performance of university lecturers?

eServices Classification, Trends, and Analysis: A Systematic Mapping Study

Analisis kinerja pelayanan publik pengurusan Surat Ijin Mengemudi berbasis teknologi informasi

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