“…Researchers (e.g., Matos and Hall, 2007;Jones et al, 2013;Merad et al, 2013;Govindan et al, 2014) have proposed that true sustainability can be created by increasing environmental performance (e.g., reusable packaging, material efficiency, wastewater reduction, total waste reduction for recycling, overall impacts and energy consumption), operational performance (e.g. service quality and product quality), relationship performance (trust in and satisfaction with supply chain partners) and financial performance (e.g., sales, profit and market growth).…”