Proposed research methodology for establishing the critical success factors for maintenance management of hospital buildings

Olanrewaju, Abdul Lateef; Wong, Wai Fang; Yahya, Nik; Im, Lim Poh

doi:10.1063/1.5126571

Cited by 9 publications

(17 citation statements)

References 14 publications

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“…From the demand side, users refer to medical staff, and administrative or support staff who use the hospital facilities to perform day-to-day functions in providing healthcare services to patients. Prior studies provided insight on the needs for the active involvement of users as "partners" rather than as the end recipients of the service [4,43]. This view is in line with the proposition to co-opt customers' competency to increase business competitiveness [44].…”

Section: User Involvementmentioning

confidence: 74%

“…Recent trends on sustainability and energy saving [35,36], and green hospitals have gained attention [37]. Overall, research on value concepts in building maintenance context is still relatively scarce and lacks theoretical and empirical justifications [4]. A value-based model for building maintenance were developed [38]; however, it is in the context of Malaysian educational buildings and focused on maintenance management functions instead of value-based factors.…”

Section: Literature Reviewmentioning

confidence: 99%

“…The annual Auditor General's Report has disclosed defect issues, contamination, and failure of facilities [41], planned preventive maintenance and supervision issues in FEMS [17], and high dependency on third-party contractors to rectify defects [42]. Many of the reported problems were preventable and arose explicitly from weaknesses in maintenance management [4,14]. They were likely caused by low-performing contractors, lack of understanding of user expectations [4,43], and lack of emphasis on collaborative working.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Many of the reported problems were preventable and arose explicitly from weaknesses in maintenance management [4,14]. They were likely caused by low-performing contractors, lack of understanding of user expectations [4,43], and lack of emphasis on collaborative working. The maintenance process involves the constant interaction of various systems and parties.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Healthcare premises also need to fulfill safety, comfort, security, and energy efficiency [2]. However, hospital buildings are challenging to maintain, primarily due to the complexity of their infrastructure [3,4]. Poor maintenance services of hospital buildings [5], and construction activities [6], can potentially affect patients' health.…”

Section: Introductionmentioning

confidence: 99%

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Value-Based Building Maintenance Practices for Public Hospitals in Malaysia

2021

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Public hospital buildings in Malaysia have been facing problems and have become subjects of public criticisms due to poor building maintenance practices. A value-based approach which integrates and assimilates the concepts of value can be applied to mitigate maintenance problems in hospital buildings. This study evaluated the causal relationships between value factors and value outcomes of building maintenance in public hospitals in Malaysia. A total of 66 samples were collected via an online questionnaire survey. Analysis was performed using partial least square structural equation modeling (PLS-SEM). Our results reveal that value-adding practices and value co-creation have a positive influence on value outcomes in hospitals. The findings, however, do not support the relationships between factors of user involvement and value outcomes, which merit further investigation. This study concludes that value-adding practice has the strongest impact on value outcomes. Thus, maintenance service providers should assimilate these practices in their services to enhance performance. In addition, the findings also justify the requirement for collaborative working arrangements for value co-creation of building maintenance.

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Section: User Involvementmentioning

confidence: 74%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Value-Based Building Maintenance Practices for Public Hospitals in Malaysia

2021

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Defect management of hospital buildings

et al. 2021

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Healthcare organisations are increasingly recognising the need to improve building performance in order to improve health care delivery, profits, and to reduce penalties. Hospital maintenance organisations are under constant pressure to plan maintenance work due to a shortage of funds on account of huge catalogues of defects in hospital buildings. While investments in hospital building maintenance are increasing, the requirement to increase building performance and user satisfaction is also increasing. The nature of building faults and the factors that influence hospital building maintenance management in Malaysia were explored. Primary data were collected through structured interview techniques involving six hospital maintenance organisations. According to the results of a survey interview involving six hospitals, water seepage, cracks, peeling paint, broken ironmongery, pipe leakage, damaged plasterboard, and discoloured paint are all widespread in hospital structures, according to the results of a survey interview involving six private and public hospitals. The key aspects that determine the maintenance management practise of hospital buildings are user attitudes, misuse/abuse, weather, and bad maintenance practice. The data revealed that hospital building users are demanding improved building performance through enhanced maintenance management service delivery. Implicit in the findings of this research is the lack of effective maintenance organisations. It is necessary to reorganise the hospital's maintenance organisations. From an ontological standpoint, the main findings of this study are generalizable to other hospitals and building typologies in and outside of Malaysia.

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