Proposing total quality management as a buffer between global software development challenges and project success

Hashmi, Syed Danial; Shahzad, Khurram; Izhar, Muhammad

doi:10.1108/tqm-08-2020-0192

Cited by 4 publications

(1 citation statement)

References 55 publications

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“…It has become a practice for information systems development designers to consider failure as inevitable (Moura, Dominguez & Varajão, 2021). Researchers have identified a number of risk factors associated with the failure of an information systems development project (Hashmi, Shahzad & Izhar, 2022).…”

Section: Introductionmentioning

confidence: 99%

Rewarding and Success of Information Systems Development Projects

Todorović,

Todorović

2023

ACE

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The purpose of the research is to determine the causes of failure of information systems development projects. We came to the hypothesis that rewarding can improve the success of information systems development projects. For this reason, it is suggested that employment contracts be tied to business results. Extrinsic and intrinsic rewards are a good motivator that affects the improvement of employee performance, i.e. increases productivity, business results and job satisfaction and contributes to increasing the success of information systems development projects. Designers and managers of information systems development projects who participated in the research, gave their views on the impact of rewards on the success of the information systems development project in response to survey questions. The attitudes were evaluated on a five-point Likert scales. We obtained additional data based on conversations with managers and designers who deal with the development of information systems. Through the research design, we determined an independent variable related to the employment contract based on business results, which is the basis for the application of various forms of remuneration, and a dependent variable related to the success of the information systems development project. The main findings of the research are related to the definition of the contract between the owner on the one hand and managers and designers on the other hand, which solves the problems of opportunistic behavior of managers and designers of information systems development project. In addition, the factors of extrinsic and intrinsic rewards that are most often used to motivate managers and designers of information systems development are defined. The practical implications of the research refer to the benefits that the company owner, managers and designers of the information systems development will have. They will receive the best model of employment contract for employees working on the development of an information systems project. In addition, they will receive information about the views of designers and project managers related to reward factors that improve the success of the information systems development project. The originality of the research refers to the creation of a model that links the work contract based on business results with reward factors that help to increase the success of the information systems development project.

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Section: Introductionmentioning

confidence: 99%

Rewarding and Success of Information Systems Development Projects

Todorović,

Todorović

2023

ACE

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Optimizing defect rework for a software start-up's schedule variation: a Six-Sigma-based approach

Mahato,

Roy

2024

IJQRM

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PurposeManaging project completion within the stipulated time is significant to all firms' sustainability. Especially for software start-up firms, it is of utmost importance. For any schedule variation, these firms must spend 25 to 40 percent of the development cost reworking quality defects. Significantly, the existing literature does not support defect rework opportunities under quality aspects among Indian IT start-ups. The present study aims to fill this niche by proposing a unique mathematical model of the defect rework aligned with the Six Sigma quality approach.Design/methodology/approachAn optimization model was formulated, comprising the two objectives: rework “time” and rework “cost.” A case study was developed in relevance, and for the model solution, we used MATLAB and an elitist, Nondominated Sorting Genetic Algorithm (NSGA-II).FindingsThe output of the proposed approach reduced the “time” by 31 percent at a minimum “cost”. The derived “Pareto Optimal” front can be used to estimate the “cost” for a pre-determined rework “time” and vice versa, thus adding value to the existing literature.Research limitations/implicationsThis work has deployed a decision tree for defect prediction, but it is often criticized for overfitting. This is one of the limitations of this paper. Apart from this, comparing the predicted defect count with other prediction models hasn’t been attempted. NSGA-II has been applied to solve the optimization problem; however, the optimal results obtained have yet to be compared with other algorithms. Further study is envisaged.Practical implicationsThe Pareto front provides an effective visual aid for managers to compare multiple strategies to decide the best possible rework “cost” and “time” for their projects. It is beneficial for cost-sensitive start-ups to estimate the rework “cost” and “time” to negotiate with their customers effectively.Originality/valueThis paper proposes a novel quality management framework under the Six Sigma approach, which integrates optimization of critical metrics. As part of this study, a unique mathematical model of the software defect rework process was developed (combined with the proposed framework) to obtain the optimal solution for the perennial problem of schedule slippage in the rework process of software development.

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