Psychology in Construction (Psycon)

Chinyio, Ezekiel; Taiwo, Abigail Olubola

doi:10.21125/inted.2016.1133

Cited by 5 publications

(4 citation statements)

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“…This situation is only natural since construction projects are complex, not only because of specific technical project characteristics but mainly because multiple stakeholders with different roles and perceptions regarding the project must work together [1][2][3]. As a result, it is not unusual to see both parties failing to benefit from obvious win-win options [32][33][34]. Additionally, as engineering professionals are involved in managing conflicts arising under construction contracts, it is vital to understand the spectrum of the increased claim administration roles that engineers are called to exercise, and the necessary traits, practices, and requirements that are observed when these roles are fulfilled [35].…”

Section: The Role Of the Human Factor In Construction Conflictsmentioning

confidence: 99%

Claim Management and Dispute Resolution in the Construction Industry: Current Research Trends Using Novel Technologies

Kalogeraki,

Antoniou

2024

Buildings

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In the Architecture, Engineering and Construction (AEC) industry claims arise frequently, often resulting in disputes. Claim management should be efficient to prevent claims from escalating into disputes, and if disputes are still unavoidable, they should be resolved without delay for the construction process to resume. First, by conducting a bibliometric review, this paper attempts to investigate the literature on construction claims and dispute resolution practices by employing the Scopus database and VOSviewer to retrieve and analyze related sources. The overall trend of research by country, source, and authors is detected, and the emergence of novel technologies such as BIM, blockchain, and smart contracts appearing after 2020 concerning the investigation into construction claim management and dispute resolution was identified. Second, a content analysis on the most recent publications published between 2020 and 2022 was undertaken, indicating six main research themes that represent current research trends. The employment of novel technologies to enhance claim management and dispute resolution practices in the AEC sector is identified, as well. Finally, in order to assist construction professionals and researchers in their work to address construction claims and disputes more efficiently, potential research directions are proposed.

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Section: The Role Of the Human Factor In Construction Conflictsmentioning

confidence: 99%

Claim Management and Dispute Resolution in the Construction Industry: Current Research Trends Using Novel Technologies

Kalogeraki,

Antoniou

2024

Buildings

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“…This situation is only natural since construction projects are complex not only because of specific technical project characteristics, but mainly because multiple stakeholders holding different perceptions and roles regarding the project must work together [1][2][3]. The human factor is also one of the deciding factors when it comes to dispute resolution, as it is not uncommon to find disputants missing the chance of capturing win-win options even when these are notable [30][31][32]. Additionally, as engineering professionals are involved in managing claims and disputes arising under construction contracts, it is vital to understand the spectrum of the enhanced claim administration roles that engineers are called to exercise and the necessary traits, practices, and requirements that are observed when these roles are fulfilled [33].…”

Section: The Role Of the Human Factor In Construction Conflictsmentioning

confidence: 99%

Claim Management and Dispute Resolution in the Construction Industry: Current Research Trends Using Novel Technologies

Kalogeraki,

Antoniou

2024

Preprint

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Claims arising frequently in the Architecture, Engineering and Construction (AEC) industry usually result in disputes, leading to all sorts of negative implications for a project. Claims need to be managed efficiently, and in case they evolve into disputes, they need to be resolved as soon as possible so that the construction process can resume. In this paper, a bibliometric review is carried out to explore the existing literature regarding construction claims and dispute resolution methods employed in construction projects. Using VOSviewer and the Scopus database, relevant literature is retrieved and analyzed using keyword searches, including "construction claim” and "construction management". The detected research themes provide future researchers with potential research directions. A gap in the research regarding the emergence of terms such as “blockchain”, “smart contracts”, and "building information modelling (BIM)" appearing only recently after 2020 in the literature regarding the construction claims and disputes research area was determined. Therefore, a content analysis of the most recent publications employing these and other novel technologies is conveyed. Ultimately, the main research trends and potential research directions for assisting researchers and construction professionals in their efforts to address construction claims and disputes in sustainable and efficient ways are discussed.

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“…In terms of dispute resolution, it is not uncommon to find disputants missing the chance of capturing win-win options even when these are notable (Lobel, 1994). Human factor, therefore is one of the deciding factors in construction dispute resolution (Chinyio and Taiwo, 2016, Eriksson and Kadefors, 2017).…”

Section: Introductionmentioning

confidence: 99%

Biases in construction project dispute resolution

Cheung

2019

ECAM

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Purpose This study aims to propose a framework of bias in construction project dispute resolution (CPDR hereafter). Design/methodology/approach With reference to the literatures on effects of bias, manifestations of bias in CPDR were developed. Based on data obtained from construction professionals about their frequency of having these bias manifestations, the underlying constructs of biased behaviors were explored by a principal component factor analysis. A confirmatory factor analysis was further conducted to validate the framework of bias in CPDR. Findings Four types of bias were identified as the constructs that underlie biased behaviors in CPDR. These four biases were included in the bias framework proposed: preconception, self-affirmation, optimism and interest-oriented. The potency of these types of bias was also evaluated. Practical implications First, the findings inform that the existence of bias in CPDR is real. Early detection allows management to intervene and steer CPDR team back to rational courses. Second, this study suggests optimizing CPDR procedures to diminish the chance of bias occurring. Originality/value Bias is almost an uncharted area in CPDR. The study fills this research gap by conceptualizing the underlying constructs of biased behaviors. The findings inform construction professionals of the likelihood of practicing biased behaviors in CPDR. Repeated dispute decisions in the commonly used multi-tiered dispute resolution process would enable the creeping in of biases.

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Psychology in Construction (Psycon)

Cited by 5 publications

References 0 publications

Claim Management and Dispute Resolution in the Construction Industry: Current Research Trends Using Novel Technologies

Claim Management and Dispute Resolution in the Construction Industry: Current Research Trends Using Novel Technologies

Claim Management and Dispute Resolution in the Construction Industry: Current Research Trends Using Novel Technologies

Biases in construction project dispute resolution

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