Public relations, media coverage, and public opinion in contemporary China: Testing agenda building theory in a social mediated crisis

Cheng, Yang; Huang, Yi-Hui Christine; Chan, Ching Man

doi:10.1016/j.tele.2016.05.012

Cited by 27 publications

(9 citation statements)

References 32 publications

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“…Aisha et al (2015) conducted a study to explore the usage of social media during the flood of 2014 in Malaysia and found that the social media acted as an effective communication channel very near to as a real-time communication channel. Social media is playing role in academics, news and awareness services, public relation and selective dissemination of information services, information seeking and surveillance, marketing and many other areas established in the literature studies (Chappelle et al, 2014;Cheng et al, 2016;Jackson and Lilleker, 2007;Kim et al, 2016;Kreiss, 2016;Reuben, 2008;Selwyn, 2012;Sohn and Leckenby, 2005;Sterling et al, 2017;Tess, 2013;Turcotte et al, 2015;Wells, 2017). Every professional individual or organization has its own rationale and significance of social media usage.…”

Section: Introductionmentioning

confidence: 99%

Cognitive needs and use of social media: a comparative study of gratifications sought and gratification obtained

Hussain

Shabir

Taimoor-Ul-Hassan

2020

IDD

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Purpose The purpose of this study is to compare the gratification sought and gratification obtained for cognitive needs from social media among information professionals in the limelight of uses and gratification theory. Cognitive needs are related to knowledge, acquiring information, comprehension etc., and gratification sought and gratification obtained are two distinct components of the uses and gratification theory. Design/methodology/approach For this quantitative research study, a self-administered survey questionnaire was used to collect data from the participants of the study. Sample of this study was 700 information professionals who are necessarily users of social media. Findings Finding of this study depicted that gratification obtained and gratification sought from social media for cognitive needs are different from each other, and information professionals need to revisit their social media use for cognitive needs. Research limitations/implications The present study is limited to gratification sought and gratification obtained for cognitive needs among information professionals. Practical implications This study has determined that information professionals need to revisit their social media use for cognitive needs, as the obtained gratifications are different from gratification sought from social media. Social implications Social media provides versatility of information in different forms and large numbers of information professionals are the users of social media around globe. Perceived use of social media for cognitive needs has been resulted into destructed gratifications. This study has brought the actual outcome of the use of social media to the audience so that they may rectify their social media use. Originality/value This study is a significant contribution for information professionals to review the gratifications sought and obtained from social media for cognitive needs. It has been established in this study that gratifications sought are significantly different from gratifications obtained from social media among information professionals.

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Section: Introductionmentioning

confidence: 99%

Cognitive needs and use of social media: a comparative study of gratifications sought and gratification obtained

Hussain

Shabir

Taimoor-Ul-Hassan

2020

IDD

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“…Moreover, dialogic communication theory is used to increase stakeholders' relationships during and after crisis [121]. On the other hand, [122] extends the agenda building theory to know the influence of PR and media on the online public. While [7] uses a network approach to apology based model through the stakeholder network management theory and balance theory.…”

Section: Q3 What Are the Related Crisis Communication Theoreticalmentioning

confidence: 99%

“…Provide an insight into how relationship change when an organisation in under pressure from normal time to time of crises Other variables like crisis responsibility, type, response-strategy and interaction monitoring not included in the study [122] Agenda Building Extend the theory of Agenda building; public relations efforts, media coverage, and public opinion on micro blogs are examined. ICC in based predominantly on SCCT, SMCC and traditional CCS.…”

Section: Integrationmentioning

confidence: 99%

Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues

et al. 2020

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The involvement application and use of crisis and emergency management and communication are increasing rapidly. This study conducts a systematic literature review to identify the development of theoretical models in the area of social media crisis communication and management. The study aims to review and analyse the relationship of social media-based crisis communication in the context of crisis informatics and its taxonomy and the related crisis communication theoretical models to derive the challenges and limitations. A total of 207 articles were selected for the evaluation based on quality, relevancy, and contribution. The findings revealed that the situational crisis communication theory (SCCT) is the most dominant theory, followed by social-mediated crisis communication (SMCC) and integrated crisis mapping (ICM) models. The study identified theories such as the STREMII model, social media crisis management matrix/framework (SMSMF), and an interactive crisis communication model (ICCM) as emerging models. Moreover, the result of the finding shows that stakeholder interaction is an understudied field, while information reliability and processing for decision-making purposes, the wider application of social media sites, privacy issues, and how social media interaction can improve community resilience or build stakeholders relationships remain suitable topics for future research.

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“…By doing so, the overall approach towards social media usage; attitudes transformed from traditional to tech-based approaches. As such outlets are already playing a vital role in public relations, information seeking, marketing, surveillance, information sharing, news, awareness, academics, and many other areas (Kreiss, 2016;Reuben, 2008;Kim et al, 2016;Selwyn, 2012;Chappelle et al, 2014;Sohn and Leckenby, 2005;Cheng et al, 2016;Sterling et al, 2017;Jackson and Lilleker, 2007;Tess, 2013;Wells, 2017;Turcotte et al, 2015;). This heavy dependency and use of media create physical, physiological and mental illness in users due to false and fake news that flouts on social media from non-verified platforms.…”

Section: Introductionmentioning

confidence: 99%

Exploration of Social Media Usage and Educational Performances During the Covid-19 Pandemic

Basit

Ashraf

2022

JJMSCA

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This study examines how students from marginalized communities use social media to gratify their needs in performing educational tasks during the COVID-19 pandemic lockdown. This research explores what challenges did the students face in their own areas during those uncertain times and what opportunities they had in developed areas where they were studying. Focus group discussions were arranged by providing free space for the students to express their genuine issues. The educational tasks, lockdown challenges, educational facilities, digital divide, ethnicity, educational performances, and telecommunication services were explored in detail. The students’ interpretation, understanding and responses to these issues were concerns of this investigation. These sub-themes examine under the shadow of “Cognitive, Personal, Affective and Tension Release Needs” of Uses and Gratification Theory. But after discussion with the students, the researchers found that there were many other challenges faced by the marginalized students who belong to peripheries and tried to remain in contact with their educational institutions during the lockdown such as internet facilities, electronic gadgets, war zone conflicts, and transportation etc.

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Public relations, media coverage, and public opinion in contemporary China: Testing agenda building theory in a social mediated crisis

Cited by 27 publications

References 32 publications

Cognitive needs and use of social media: a comparative study of gratifications sought and gratification obtained

Cognitive needs and use of social media: a comparative study of gratifications sought and gratification obtained

Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues

Exploration of Social Media Usage and Educational Performances During the Covid-19 Pandemic

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