Public Service Delivery Framework

Lopes, Nuno Vasco; Dhaou, Soumaya Ben

doi:10.1145/3209415.3209489

Cited by 9 publications

(4 citation statements)

References 11 publications

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“…Each Public Organization may have its own DT agenda and plan, which may vary according to factors such as geographic location, size, cultural, economic and infrastructural contexts, e.g., [14], [125]- [127]. Comparative studies also exist, as for instance: China, Canada and Estonia; [128]; US and UK [129]; Australia, Denmark and the Republic of Korea [130].…”

Section: Two Paradigmatic Examplesmentioning

confidence: 99%

Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

Ciancarini,

Giancarlo,

Grimaudo

2024

IEEE Access

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The goal of Digital Transformation of the Public Sector is the achievement of a better quality of life for citizens, via a more responsive and transparent administration and governance. By now it is clear that technological innovation, both in terms of computer architectures and software systems, is a crucial component of it, yet not sufficient. Indeed, a cultural, organizational and legal shift in how public organizations operate and relate to the citizens is also required. Nevertheless, computer scientists can play a key role in such a transformation and, given its impact on Society, it is essential to achieve a broader level of awareness of it and involvement in it of those scientific and professional figures. To this end, a technical map specifically designed for computer scientists, but properly placed in the context of the cultural, organizational and legal changes mentioned above, would be highly beneficial. To date, such a map is missing, to the best of our knowledge. The main contribution of this Tutorial is to provide it, together with a guided tour describing which key technological aspects enable and drive such a transformation. More specifically, based on a careful analysis of the available scholarly literature, that does not seem to include any Computer Science textbook material, a model of such a transformation is proposed, together with carefully selected examples incarnating it to show its validity: the cities of Barcelona and Chicago. Finally, a look at the future of this area is also provided. INDEX TERMSAgile Software Development, Computer systems organization Cloud computing, Computing methodologies Machine Learning, Data Knowledge and Engineering, Design and Engineering of Services for e-citizens, Digital Government, Digital Transformation.

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Section: Two Paradigmatic Examplesmentioning

confidence: 99%

Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

Ciancarini,

Giancarlo,

Grimaudo

2024

IEEE Access

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“…IoT is considered as most important disruptive technology since it can augment lifestyle of humans and drastically alter the way in which digital citizen interact and consume the digital information [27]. The importance of Internet of things is reiterated as one of the most promising disruptive technology [25]. Also in existing literature, factors affecting deployment of IoT technologies in smart cities is scarce.…”

Section: Internet Of Thingsmentioning

confidence: 99%

Impact of Disruptive Technologies on Smart Cities: Challenges and Benefits

Krishnan¹,

Arumugam²,

Koilakuntla³

2020

IFIP Advances in Information and Communication Technology

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The growing importance of leveraging disruptive technologies is gaining prominence, while digitalizing smart cities. This paper is grounded in theory of disruptive technologies and seeks to develop and empirically test a comprehensive framework to leverage key disruptive technologies namely Internet of Things (IoT), Autonomous Vehicles (AV), Artificial General Intelligence (AGI) and 5G Networks (5G) for smart cities. Further, it not only identifies key disruptive technologies and the challenges while implementing them but also the benefits that the smart cities could attain by leveraging these disruptive technologies. With systematic literature review of 700 articles and using Structural Equation modelling (SEM) technique, to analyse the data collected from a sample of 575 industry practitioners and scholars, the results provide an appropriate model to leverage identified the disruptive technologies for smart cities. This article further provides implications for researchers, theories that govern smart cities and industry practitioners, while leveraging disruptive technologies of smart cities.

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“…Incidentally, the idea and exercise of good governance are linked to the legitimisation of public institutions. According to Lopes and Dhaou (2018), Jacobsen and Jakobsen (2018), and Drobiazgiewicz (2018), the idea of good governance is noble, which makes it difficult to achieve its fullness in developing countries. This governance system is effective in developed countries which include the USA, Japan, the UK, Australia and Ireland.…”

Section: Introductionmentioning

confidence: 99%

Good Governance as An Economic Driver for Service Delivery: Lessons for South African Government

Marawu,

Utete,

Zhou

2023

Int. J. Manage. Entrep. Soc. Sci. Hum.

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Good governance is an essential practice which brings sustainable good living standards and remains a pipedream to various countries. As such, the quest for service delivery has prompted the need for leaders at different levels, from the apex national government level to the lowest local government level, to exercise good governance. In the year 2021, over 5 464 complaints of poor service delivery were recorded in South Africa and of 257 South African municipalities, only 16 were in stable condition. However, there are limited previous studies on the relationship between good governance and service delivery. In pursuit of economic development, the purpose of this paper is to investigate good governance and show its spectre of relevance to service delivery with a view to providing lessons to South Africa. The paper dovetails with good governance and service delivery exercised in various developed countries. The study utilised a literature research approach in which the researcher gathered textbooks, seminar and workshop papers, journal articles, and both local and international newspapers and websites. The paper gives the key findings of this study which are useful to the South African Government. The Government of South Africa should develop useful initiatives to support the improvement of service quality along with the existing tools and systems that promote smooth and effective public service delivery.

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Public Service Delivery Framework

Cited by 9 publications

References 11 publications

Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

Digital Transformation in the Public Administrations: A Guided Tour for Computer Scientists

Impact of Disruptive Technologies on Smart Cities: Challenges and Benefits

Good Governance as An Economic Driver for Service Delivery: Lessons for South African Government

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