Public Trust in the Perspective of the Role of Actors: What, Why, and How to Improve Public Security and Order

Abstract

The results of this research on efforts to improve public trust are based on the implementation of the functions and roles of the Bhayangkara Trustee of Public Security and Order (Bhabinkamtibmas). Actual, acuity, reliable data, information, and knowledge as answers to the questions What, Why, Where, When, Who, and How (5W1H) improve public trust based on the re-actualization of the role of Bhabinkamtibmas actors using descriptive-qualitative research methods with normative approaches and factual approaches. The results of the study found that public trust is a keyword as well as a key success factor in improving the image of individuals and institutions (organizations) of service providers throughout the world, including at the locus of duty and the role of Bhabinkamtibmas in Makassar City, the capital of South Sulawesi Province of Indonesia. Likewise, public trust is a necessity for realizing good governance, and accountable, acceptable, and happy service recipients. Therefore, public trust is a panacea that is effective when individual actors and public institutions at all levels of government, including Bhabinkamtibmas, expect an image of an organization (institution) capable of performing its functions.

Determinants of Optimizing the Role of Bhabinkamtibmas in Building Public Trust

“…The re-actualization and revitalization of the role of Bhabinkamtibmas in building public trust does not stand alone but is influenced by several organizational factors according to the Polri organizational (institutional) dimensions which include structural dimensions and contextual dimensions as follows. This reality is to expert views and the results of previous research at different loci that several organizational factors influence the level of public trust in the government, such as transparency, accountability, public participation, and the quality of public services (Chairuddin et al, 2023;Daraba, 2021;Haning et al, 2020;Houston & Harding, 2013). This understanding is based on the assumption that low public trust affects public participation, increasing public non-compliance with the law which affects overall government performance.…”

“…Likewise, the context of diversity in demographic and psychographic characteristics of community members or residents at the research locus. Apart from these inhibiting factors, some determinants support optimizing the role of Bhabinkamtibmas in building public trust, as understood by experts, public trust is understood as the determination shown by the community towards government institutions (organizations), companies, non-profit institutions, or individuals public service providers in fulfilling shared needs and interests at a certain locus and time (Chairuddin et al, 2023;Daraba, 2021;Haning et al, 2020;Houston & Harding, 2013). This concept emphasizes the importance of understanding the dimensions of organizational performance that are applied to a particular research locus, such as effectiveness, transparency, integrity, accountability, responsiveness, acceptability, accessibility, and public participation in building public trust.…”

“…Public trust is understood as the motivation, willingness, and sincerity of society to believe that the role of individuals and institutions providing public services can be valuable for fulfilling shared needs and interests at a multi-level at a particular locus. According to experts and researchers (Chairuddin, 2023;Chairuddin et al, 2023;Houston & Harding, 2013;Maman et al, 2022;Wahyuningsih, 2011) high public trust can influence society to follow government policies, respect the law, strengthen democracy and social stability. On the other hand, low public trust influences people to reject government policies, doubt the integrity of government institutions, and weaken democracy and social stability.…”

“…Public trust is the determination shown by the community towards government institutions (organizations), companies, non-profit institutions, or individuals providing public services in meeting common needs and interests at a particular locus (Chairuddin et al, 2023;Daraba, 2021;Haning et al, 2020;Houston & Harding, 2013). This concept emphasizes the importance of transparency, integrity, accountability, responsiveness, acceptability, accessibility, and public participation in building public trust.…”

“…Several factors influence public trust in the government, such as transparency, accountability, public participation, and the quality of public services (Chairuddin et al, 2023;Daraba, 2021;Haning et al, 2020;Houston & Harding, 2013). It is further stated that a lack of public trust affects public participation, increasing non-compliance with laws which affects overall government performance.…”