ObjectiveThe adequate assessment of pain in the emergency department (ED) can be challenging. Two dynamic pupillary measures used in conscious subjects after a surgical procedure were previously shown to correlate to the magnitude of ongoing pain. The objective of this study was to test the ability of dynamic measures derived from pupillometry to evaluate pain intensity in conscious adult patients admitted to the ED.MethodsThis prospective, interventional, single‐centre study was performed between August 2021 and January 2022 (NCT05019898). An assessment of self‐reported pain intensity was performed on ED admission by the triage nurse using a numeric rating scale (NRS). This was followed by two dynamic measures derived from pupillometry that were previously correlated with pain perception: the pupillary unrest under ambient light (PUAL) and the pupillary light reflex (PLR).ResultsAmong the 313 analysed patients, the median age was 41 years, and 52% were women. No correlation was found between self‐reported pain ratings and PUAL (r = 0.007) or PLR (baseline diameter r = −0.048; decrease r = 0.024; latency r = 0.019; slope = −0.051). Similarly, the pupillometry measures could not discriminate patients with moderate to severe pain (defined as NRS ≥4).ConclusionsPupillometry does not appear to be an effective tool to evaluate pain in the ED environment. Indeed, too many factors influencing the sympathetic system—and thus the dynamic pupillary measures—are not controllable in the ED.SignificancePupillometry does not appear to be an effective tool to evaluate pain in the ED environment.There are several possible explanations for these negative results. The factors influencing the sympathetic system—and thus the PD fluctuations—are controllable in the postoperative period but not in the ED (e.g. full bladder, hypothermia). In addition, numerous psychological phenomena can impact pupillometry measurements such as emotional reactions or cognitive tasks. These phenomena are particularly difficult to control in the ED environment.