Pull-and-suck effects in Taiwan mobile phone subscribers switching intentions

Chuang, Yi-Fei

doi:10.1016/j.telpol.2010.12.003

Cited by 74 publications

(54 citation statements)

References 42 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Wu Pingyao (2010) believes that competition attraction has significant negative influence on the inclination through obstacles. Chuang (2011) found that competitor attraction has significant positive influence on customers' inclination in the research of incentive factors and obstructive factors of the inclination in Taiwan communications market. Reichheld (1992) thinks that customer satisfaction has influence on customers' betrayal of their current mobile company.…”

Section: Competition Attractionmentioning

confidence: 97%

“…Customer satisfaction is a kind of emotional reaction that is generated from the comparison of customers' perception of products and services provided by mobile communications companies and their expectation Chuang, 2011). Customers of mobile communications companies can have a direct perception of products and services provided by mobile-phone companies.…”

Section: Customer Satisfactionmentioning

confidence: 99%

“…In addition, obstacles can adjust the influence of customer satisfaction on inclination. Chuang (2011) believes that customers of Taiwan mobile communications companies are much influenced by user habit when it comes to the inclination. When there is no difference in terms of customer satisfaction and portability cost, customers will continue to choose services from their current mobile-phone company instead of changing to another one.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Research on Influencing Factors of Chinese Mobile Communication Customers’ Switching Intention by Mobile Number Portability

Miao¹,

Jia²,

Tingting³

et al. 2016

IJFGCN

View full text Add to dashboard Cite

show abstract

Section: Competition Attractionmentioning

confidence: 97%

Section: Customer Satisfactionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Research on Influencing Factors of Chinese Mobile Communication Customers’ Switching Intention by Mobile Number Portability

Miao¹,

Jia²,

Tingting³

et al. 2016

IJFGCN

View full text Add to dashboard Cite

show abstract

“…Mobile phone penetration has approached and in some nations exceeded 100% [1]. Cellular networks are undergoing, and will continue to experience, a large and sustained increase in demand for network resources [2].…”

Section: Introductionmentioning

confidence: 99%

Exploring Spatial Relationships and Identifying Influential Nodes in Cellular Networks

Carolan

McLoone

Farrell

2014

25th IET Irish Signals &Amp; Systems Conference 2014 and 2014 China-Ireland International Conference on Information and Communi

View full text Add to dashboard Cite

Abstract-This work provides an up to date measurement-driven examination of the spatial characteristics of network resource usage. The data set used is from a large nationwide 3G cellular network comprised of several thousand base stations. Firstly, we discuss our data set and its potential application. Next, we examine the spatial correlation between base stations in terms of radio resource usage. We find significant spatial correlation, particularly for proximate base stations. We examine the causality structure in the network using Granger causality to identify key influential indicator base stations within sub-networks. These indicator base stations act as hubs in the wider network and provide additional information about the future states of their neighbors. The penultimate section examines the influential indicator base stations in more detail. Finally, we conclude with a brief discussion of the key points and how we aim to progress this work.

show abstract

“…Mobile phone penetration has approached and in some nations exceeded 100% [1]. Concomitant with this surge in popularity there has been an ever increasing diversification in phone use.…”

Section: Introductionmentioning

confidence: 99%

Comparing and Contrasting Smartphone and Non-Smartphone Usage

Carolan

McLoone

Farrell

2013

24th IET Irish Signals and Systems Conference (ISSC 2013)

View full text Add to dashboard Cite

_______________________________________________________________________________Abstract-This paper presents a large-scale network wide analysis of both user behaviour and network dynamics in a live nationwide 2G/3G network. The employed data set tracks over one million subscribers across upwards of ten thousand base stations covering the entirety of the Republic of Ireland. The data set was captured in 2011 and includes a large group of bill-pay and pre-pay smartphone subscribers. The proliferation of smartphones has been a major and recent change to networks worldwide. In light of the recent changes in network access technologies much of the earlier work in this field is now out of date. This paper compares and contrasts the traffic usage of smartphone subscribers and nonsmartphone subscribers. A key aim of this work is to quantify and qualify the change brought about by smartphones. Unlike previous studies, we look to the future by treating all traffic including voice calls and SMS as an equivalent data service, as will be the case in 4G. This paper also explores the temporal and spatial properties of both bill-pay and pre-pay smartphone usage and concludes by summarising our key findings & their implications.

show abstract

Pull-and-suck effects in Taiwan mobile phone subscribers switching intentions

Cited by 74 publications

References 42 publications

Research on Influencing Factors of Chinese Mobile Communication Customers’ Switching Intention by Mobile Number Portability

Research on Influencing Factors of Chinese Mobile Communication Customers’ Switching Intention by Mobile Number Portability

Exploring Spatial Relationships and Identifying Influential Nodes in Cellular Networks

Comparing and Contrasting Smartphone and Non-Smartphone Usage

Contact Info

Product

Resources

About