Qualitative Analysis of a Roundtable Exercise “Reflecting on the COVID-19 Experience of Public Health Professionals”

Abstract

Context: Public health professionals around the country faced significant challenges responding to the COVID-19 pandemic. Reflecting on their experience is an essential element in making sense of their experience and learning from it. Objective: The objective of this qualitative study was to (1) describe the lived experiences of public health professionals working during the COVID-19 pandemic, (2) discuss the effectiveness of a guided reflection exercise to help public health professionals process these experiences, and (3) provide lessons learned and best practices to inform preparation for a future infectious disease pandemic. Design: Qualitative focus group study design. Setting: This activity was conducted at a Midwestern state public health professional meeting. Participants: Forty-eight public health professionals self-selected to participate in this study. Results: Five themes were elicited in this analysis, including Communication, Leadership and Collaboration, Data Management, Community Relationships, and Resources and Planning. In addition, public health professionals reported numerous lessons learned, including the need for more leadership from the state government, the conflicted response of their communities, and the benefits of community solidarity where it was present. Conclusions: This article provides a detailed account of public health workers' experiences during the COVID-19 pandemic. It also provides lessons learned that will help public health workers lead more effectively in the future. Guided reflection on a traumatic professional experience can assist participating individuals in making sense of their experience and learning important lessons from it.

Lessons From Leading During a Pandemic: An Exploratory Study of Public Health Leadership Insights on Training, Preparation, and Experiences From the Field During COVID-19

“…ICS training was valued and often provided; however, there was a need for a more robust practical component, including simulations and case studies, to reinforce the lessons. Other studies have underscored the critical importance that competencies and their intersectionality play in crisis preparedness 15…”

“…Other studies have underscored the critical importance that competencies and their intersectionality play in crisis preparedness. 15 Learning how to manage the stress and well-being of team members was cited as a useful skill, especially with leaders observing how the team's welfare impacted their quality of work. Training in collaborating with external partners and managing public backlash was recommended as an area where participants felt least prepared.…”