Quality and customer service aspects of faculty practice

McNiel, Nancy O.; Mackey, Thomas A.; Sherwood, Gwen

doi:10.1016/j.outlook.2004.04.006

Cited by 3 publications

(1 citation statement)

References 13 publications

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“…Existing research in patient satisfaction covers many aspects of health service delivery. For example, ambulatory health care services (Dansky & Miles, 1997), family doctors (Marcinowicz, Chlabicz, & Grebowski, 2009), medical imaging departments (DiGiacinto, Gildon, Keenan, & Patton, 2016), faculty practice (McNiel, Mackey, & Sherwood, 2004), and nurse practitioner managed clinics (Cole, Mackey, & Lindenberg, 2001), have all described one or more facet of satisfaction with health delivery. The motivation for surveys is to improve services.…”

Section: Relevant Literaturementioning

confidence: 99%

Opening Health Care Clinics in the Developing World

2018

Glob J Bus Dspln

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Opening a new health care clinic in the developing world is challenging. Existing research has explored strategies and new technologies for improving health care in low-to-middle income countries, but the operational steps needed to create sustainable clinics are difficult to find. Our study explains those steps, explores the actions necessary to plant successful clinics in the developing world and confirms the success with a patient satisfaction survey. We describe one university -health care provider partnership in establishing new clinics.

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Section: Relevant Literaturementioning

confidence: 99%

Opening Health Care Clinics in the Developing World

2018

Glob J Bus Dspln

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Developing clinical nurse leaders at the unit level

Triolo

Kazzaz

Wood³

2005

Nurse Leader

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The expectations of two New Zealand health services of the role of Clinical Chairs in nursing and midwifery

et al. 2009

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Clinical Professoriate positions within nursing or midwifery in New Zealand are a relatively recent development. One New Zealand University worked collaboratively to establish two joint clinical Professorial appointments with different District Health Boards. Each position had unique mandates around research platforms, and differing operational responsibilities. This paper reports on the qualitative component of a larger study that aimed to examine the research culture, and the role of Clinical Chairs, within the two District Health Boards. This phase of the research involved semi-structured interviews with senior staff from the DHB to explore their experiences of working with the Clinical Professor. Themes that emerged revolved around expectations of the role during its development, and the subsequent perceived outcomes. The need for objective measures of the roles' impact on clinical outcomes emerged as a key impression from the participants. Future research that focuses on measurements of outcomes attributable to the roles will ensure their sustainability over time.

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Quality and customer service aspects of faculty practice

Cited by 3 publications

References 13 publications

Opening Health Care Clinics in the Developing World

Opening Health Care Clinics in the Developing World

Developing clinical nurse leaders at the unit level

The expectations of two New Zealand health services of the role of Clinical Chairs in nursing and midwifery

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