Quality and safety issue: language barriers in healthcare, a qualitative study of non-Arab healthcare practitioners caring for Arabic patients in the UAE

Al-Yateem, Nabeel; Hijazi, Heba; Saifan, Ahmad Rajeh; Ahmad, Alaa; Masa'Deh, Rami; Alrimawi, Intima; Rahman, Syed Azizur; Subu, Muhammad Arsyad; Ahmed, Fatma Refaat

doi:10.1136/bmjopen-2023-076326

Cited by 2 publications

(1 citation statement)

References 31 publications

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“…While expatriate nurses learn some language of the host country words, it is rarely effective enough to professionally interact with their patients to understand the implicit meanings of subtle linguistic symbols [97] . Therefore, providing well-designed technology, such as a phone interpretation with every expatriate nurse, is extremely important.…”

Section: Implications For Nursing Practicementioning

confidence: 99%

Nurse-patient Relationships and Expatiate Nurse in Saudi Arabia: Challenges and Implications

Alkaabi,

Orchard

2024

J Mod Nurs Pract Res

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The therapeutic relationships-form of the nurse-patient-relationship are formed within short durations to address patient care needs quickly and effectively, as well as psychosocial support for family or friends. The purpose of this paper is to focus on challenges that nurses can experience when trying to establish therapeutic relationships with their patients when they are in their communications due to cultural, religious or language challenges. Databases such as PubMed, Scopus, and ProQuest, were used to obtain a comprehensive overview of the literature. The synthesis of the articles grouped together to identify common patterns or themes. The data was integrated into the therapeutic relationship and its elements. The disparities between nurses and their patients may hinder nurses’ abilities to establish a therapeutic nurse-patient relationship with their Saudi patients and families. This interruption in creating such relationships may lead to a decrease in the quality of care. Effective communication seems to be associated with the intimacy of the relationship, which creates a sense of trust. A nurse’s empathy that balances power between both parties provides a perception of respect for the patients. Pre-departure education programs may help expatriate nurses learn about the culture of their hosts prior to their arrival in that country. These programs should provide opportunities for expatriate nurses to learn about, discuss and explore how to ‘fit into’ these cultural practices. Mentoring programs that electronically connect previous nurses who worked in the host country with new recruits in that country should be provided. Thus, the recruited nurses can benefit from their colleagues' experiences and have a more realistic view of what working in that host country is like. This review will help to raise leaders’ awareness about the challenges experienced by expatriate nurses who deliver care to patients with divergent belief systems than their own.

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Section: Implications For Nursing Practicementioning

confidence: 99%

Nurse-patient Relationships and Expatiate Nurse in Saudi Arabia: Challenges and Implications

Alkaabi,

Orchard

2024

J Mod Nurs Pract Res

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Implementation of the Primary Nursing Care Model in a Hospital Service: A Quasi‐Experimental Study

Ventura-Silva,

Martins,

Trindade

et al. 2024

Nursing Forum

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Background. In recent years, the healthcare landscape has seen a paradigm shift towards patient‐centeredness in the provision of nursing care. The Primary Nursing Care Model has aroused interest as an approach that prioritizes the individualization and continuity of care, as well as the involvement of the patient in decision‐making about their health, which may impact professional satisfaction, as well as the quality and safety of nursing care. Aim. This study aimed to evaluate the effectiveness of implementing the Primary Nursing Care Model in a hospital service. Methods. This study employed a quasi‐experimental, single‐group design with pre‐ and postintervention evaluations. It involved a convenience sample of 48 nurses from an internal medicine department. Data collection took place between June and November 2023. The intervention consisted of the implementation of the Primary Nursing Care Model. A questionnaire was used to characterize the sociodemographics of the participants, followed by instruments that made it possible to assess missed care, professional nursing practice environments, safety culture, job satisfaction for nurses, and the perception of activities that contribute to the quality of care. Results. The implementation of the Primary Nursing Care Model showed positive results compared to preimplementation. There were statistically significant differences when applying the Wilcoxon test, p < 0.005, with a reduction in missed care, an enhancement of the professional nursing practice environment and safety culture in nursing practice, as well as nurses’ job satisfaction and enhanced perception of the activities that contribute to the quality of care. Conclusion. The implementation of the Primary Nursing Care Model in a hospital setting has demonstrated valuable contributions, underscoring its potential to improve the quality of nursing care and promote patient‐centered care approaches. Further research is recommended to explore its application in diverse healthcare settings.

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Quality and safety issue: language barriers in healthcare, a qualitative study of non-Arab healthcare practitioners caring for Arabic patients in the UAE

Cited by 2 publications

References 31 publications

Nurse-patient Relationships and Expatiate Nurse in Saudi Arabia: Challenges and Implications

Nurse-patient Relationships and Expatiate Nurse in Saudi Arabia: Challenges and Implications

Implementation of the Primary Nursing Care Model in a Hospital Service: A Quasi‐Experimental Study

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