Quality control for software warranties: a conceptual and economic perspective

Abstract

Ra chelle F. Cope, Ray mond O. Folse and Rob ert F. Cope, III 30 Man age ment Re search News Bio graphi cal Notes Ra chelle F. Cope and Rob ert F. Cope III can both be con tacted at the De part ment of Man age ment, South east ern Lou isi ana Uni ver sity, Ham mond, LA 70402 and Ray mond O. Folse at the Nicholls State Uni ver sity, Thi bo daux, Lou isi ana, USA. Ta ble 1The Four Qual ity Char ac ter is tics of a Soft ware Prod uct Char ac ter is tic De scrip tion Cor rect ness A soft ware prod uct is cor rect if it sat is fies its speci fi ca tions. Ac cu racy This is the de gree of ex act ness of the data con tained in a prod uct unit. Us abil ity This is the qual ity of be ing us able and en hanc ing user pro duc tiv ity. Com mu ni ca tive ness This is the qual ity of be ing easy to in ter pret and un der stand.

Assessing the effectiveness of a product warranty in a health-care setting

“…2 Similarly, ' a warranty is assurance that the supplier of an item will back the quality of the item in terms of correcting any legitimate problems with the item at no cost for a particular period of time or use ' . 18 There are three theories on warranty: Exploitation Theory, Market Signal Theory and Investment Theory. 1 The Exploitation Theory suggests that the market power of the two parties involved, oftentimes the manufacturer and the buyer, determines the warranty.…”

Impact of Requirement Changes on Business Processes of Projects in ICT Sector of Pakistan

“…In United States questions still arises on management soft wares just because of quality. So for the quality of a software, modification with ease of implementation is essential [9].…”