Quality Enhancing the Continued Use of E-Government Web Sites

Abstract

This study empirically examines Web site quality toward the enhancement of the continued use of e-government Web sites by citizens. The web site quality under examination includes three main aspects, which are information quality, system quality, and service quality. The participants were 614 country-wide e-citizens of Thailand. The data were collected by means of a web-based survey and analyzed by using multiple regression analysis. The findings revealed that the three quality aspects enhanced the continued use of e-government Web sites, with system quality providing the greatest enhancement, followed by service quality and information quality.

Determinants of Intention to Use Local E-Government Services in Ghana

“…Previousstudieshaveshownthatcomputerselfefficacyhasaneffectoncomputerrelatedtasks(Chun-Mei,Hsiao,Chien-Hua,&Su-Chang,2010;Paraskeva,Bouta,&Papagianni,2008;Simsek,2011).Computerself-efficacyisvitalininfluencing individuals feeling and behavior (Compeau & Higgins, 1995). Also, (Venkatesh & Davis, 1996) reportedthatcomputerself-efficacyisadeterminantofperceivedeaseofuse.Computerself-efficacy inrelationtoe-government,ithasbeendemonstratedthattheuseofe-governmentserviceswebsite wasinfluencedbycomputerself-efficacyofcitizens (Wangpipatwong,Chutimaskul,&Papasratorn, 2005).Thus,itisproposedthat:…”

Investigating the Effect of Information Systems Factors on Trust in E-Government Initiative Adoption in Palestinian Public Sector

“…government: Much research has been dedicated to the examination of information quality in egovernment and e-commerce. For instance, Wangpipatwong et al (2005) revealed information quality's significant impact on the e-government websites' adoption, David et al (2004) found it to be the strongest significant predictor of willingness to use e-government and Almahamid et al (2010) and it has a significant positive relation with intention to use e-government. Nevertheless, little or no research has been carried out on the impact of information quality upon the users' trust in egovernment adoption in the context of public sector organization.…”