Quality Function Deployment in Healthcare: Systematic Literature Review

Sukma, Dias Irawati; Stiawan, Indra; Kurnia, Hibarkah; Purba, Humiras Hardi

doi:10.12928/si.v20i2.62

Cited by 3 publications

(1 citation statement)

References 33 publications

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“…This research is descriptive and uses the Ergonomic Function Deployment (EFD) method in product design. The Ergonomic Function Deployment (EFD) method is a development of Quality Function Deployment (QFD) that will involve the addition of new ties between consumer preferences and ergonomic aspects of the product (Sukma et al, 2022). The inclusion of this relationship will fill the House of Quality (HOQ) matrix with elements related to ergonomics desired by consumers (Ningsih et al, 2022).…”

Section: Methodsmentioning

confidence: 99%

Product design of upper sandal fabric cutting machine using ergonomic function deployment method

Wibisono,

Tranggono

2023

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In the production process, the upper sandal cutting of KUB Mampu Jaya is still done manually using scissors one by one for each mold. The purpose of this research is to create an ergonomic upper sandal cutting machine. The method used in this research is Ergonomic Function Deployment (EFD). Direct data collection involved observing the production stages and activities carried out by workers through interviews and surveys. The results show that this sandal upper cutting machine has been designed by adjusting user needs so as to minimize production time and the cutting process becomes more efficient. Previously, the production or cutting time took 2 minutes per one upper sandal mold, but with this new cutting machine, the cutting process only takes 1 minute per upper sandal mold, saving up to 1 minute. The results of this study will provide a better solution in designing a sandal upper fabric cutting machine that prioritizes ergonomic aspects and can reduce musculoskeletal complaints.

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Section: Methodsmentioning

confidence: 99%

Product design of upper sandal fabric cutting machine using ergonomic function deployment method

Wibisono,

Tranggono

2023

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An integrated decision framework for evaluating and recommending health care services

Alshouha,

Serrano-Guerrero,

Chiclana

et al. 2024

Appl Intell

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Quality management techniques such as the quality function deployment model can help hospitals assess and improve the quality of their services by integrating the voice of customers. The different quality parameters of this model are usually determined and assessed by experts; nonetheless, obtaining such experts is not always easy or inexpensive. Moreover, in this method, patient opinions are not usually considered directly, although they are the real users of the services and those who can best assess those services. Nevertheless, these opinions are easily accessible today, owing to the development of medical social networks where patients directly convey their opinions about the different services and features of a hospital. Therefore, it is feasible to replace expert knowledge with the information provided by these opinions. Based on this idea, this study proposes a novel fuzzy recommendation model based on the quality function deployment method to rank hospitals depending on patient opinions and preferences regarding hospital services. This model integrates a topic modeling strategy for determining hospital requirements, customer needs, and the relationship between them as well as a sentiment analysis algorithm for assessing customer satisfaction regarding hospital services. To demonstrate the usefulness of the proposed method, several experiments were conducted using patient reviews from real hospitals, and the method was compared against other recommendation models. The results prove that this approach represents a step toward more personalized and effective health care system selection considering patient preferences and opinions.

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Quality Matrix-Based Product Innovation in Birkinpet Pet Harness Apparel

Zafriana,

Nasution,

2024

TJAIE

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This study employs the Quality Function Deployment (QFD) method to develop BirkinPet pet harness apparel, focusing on customer needs and competitive advantages. A House of Quality (HoQ) matrix was constructed using responses from 96 participants, evaluating the relationship between Customer Importance and Technical Importance to identify key technical priorities for immediate implementation in BirkinPet’s production process. The primary HoQ matrix results indicate that lightweight, comfort, and safety (481.5), design for various activities (416.1), and ergonomic and comfortable design (389.9) are the most important attributes to customers. The main technical priorities include ensuring the product is safe and strong (4.99) and providing a variety of sizes and options (4.86). The novelty lies in the comprehensive and structured application of QFD, emphasizing innovation in designing products that align with current market trends and customer preferences. By integrating comfort, safety, and flexible design, BirkinPet successfully creates a high-quality product that meets customer needs, enhancing customer satisfaction and loyalty while strengthening its competitive position in the pet accessories market.

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Quality Function Deployment in Healthcare: Systematic Literature Review

Cited by 3 publications

References 33 publications

Product design of upper sandal fabric cutting machine using ergonomic function deployment method

Product design of upper sandal fabric cutting machine using ergonomic function deployment method

An integrated decision framework for evaluating and recommending health care services

Quality Matrix-Based Product Innovation in Birkinpet Pet Harness Apparel

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