Quality management implementation in Russia

Dickenson, R. P.; Campbell, Daniel; Azarov, Vladimir N.

doi:10.1108/02656710010300144

Cited by 10 publications

(9 citation statements)

References 20 publications

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“…Most companies in today's global marketplace have realized the importance of raising the quality of goods and services. Quality management is now well established in the USA (Powell, 1995; Rho et al , 2001), Western Europe, and Australia (Mandal et al , 1999), and is increasingly being implemented in developing countries such as China and India (Rao et al ., 1999), and in the emerging markets of Central and Eastern Europe (Dickerson et al , 2000; Krygier, 1993). At the same time, academicians have also been focusing on quality as evidenced by special issues in journals like Decision Sciences , Academy of Management Journal , and California Management Review, and the advent of several new journals such as Quality Management Journal, Journal of Quality Management and Benchmarking for Quality Management and Technology .…”

Section: Introductionmentioning

confidence: 99%

The role of socio‐cultural, political‐legal, economic, and educational dimensions in quality management

Prasad

Tata

2003

International Journal of Operations &Amp; Production Management

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Quality management practices have recently flourished across the globe. In this research we review and integrate the literature by identifying and organizing significant research findings, and develop a conceptual model of the relationships between international environmental conditions (e.g. socio‐cultural, political‐legal, economic, and educational factors) and dimensions of quality management (e.g. strategic quality planning, customer focus and satisfaction, human resource development and management, information and analysis, management of process quality, and quality and operational results). The model developed here helps us move beyond examining the differences in quality practices across countries to an understanding of why such differences occur, and helps practitioners gain a better perspective on how quality management techniques can be adopted in different regions around the world.

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Section: Introductionmentioning

confidence: 99%

The role of socio‐cultural, political‐legal, economic, and educational dimensions in quality management

Prasad

Tata

2003

International Journal of Operations &Amp; Production Management

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“…Al Attal (2009), reporting on hospitals in the UAE, stated that the barriers affecting implementation of JCI standards are the relatively high cost of certification arising from training, consultants' fees, registration fees, site visits, etc. Dickenson et al (2000), Al-Haj (2006) and Mostafa (2004) reported the high cost of consultation, implementation and third-party certification fees in Russia. Also, the cost of upgrading the infrastructure to meet international standards and the development costs of certification hindered quality management system (QMS) implementation in Russia.…”

Section: Literature Reviewmentioning

confidence: 99%

Challenges facing healthcare leadership in attaining accreditation of teaching hospitals

Kuwaiti

Muhanna

2019

LHS

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Purpose This paper aims to examine the challenges faced by health-care leadership in teaching hospitals in attaining accreditation for their institutions. Design/methodology/approach This paper is based on a study of current literature on health-care leadership, hospital accreditation and quality of patient care and identifies the challenges facing health-care leadership in attaining accreditation for teaching hospitals. Findings Based on a review and analysis of literature, infrastructure, finance, legal support, workforce recruitment and training, documentation and technology are identified as challenges faced by health-care leadership in teaching hospitals. The key challenges facing health-care leadership with respect to medical education and clinical research are found to be integration of education into hospital operations, compliance with all regulatory and professional requirements and adequacy of resources in executing research programs. Originality/value This study draws the attention of health-care leadership in teaching hospitals on the challenges they face in obtaining accreditation for their institutions so that they may develop appropriate strategies to overcome them.

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“…This indicates that although the RFGQA's design base is that of the EFQM model, it was still adapted to the specific economic situation and needs of Russian organisations as well as their quality maturity. This may provide Russian organisations with a better opportunity to successfully adopt the RFGQA model as Dickenson et al, (2000) comment that the attempted options to implement Western quality management ideas in Russia have shown limited success. In this context, Rocha-Lona et al (2014) suggest that the adoption of quality management models, approaches and tools is in function with different organisation aspects, including how mature a company is in terms of degree of knowledge, use, effective deployment and concrete positive results obtained from a quality management system.…”

Section: Insert Table 2 In Herementioning

confidence: 99%

“…Currently, there is recognition from the Russian government and economic actors of this country that quality management is an important element to effectively compete in the global market and in a relatively open domestic market (Dickenson et al, 2000). Taking into consideration the lack of academic research on the RBEM and the importance placed on quality by the Russian government and organisations, this paper presents a study where the model for business excellence currently employed in Russia is reviewed and its objectives and criteria compared against the three major BEMs (Mavroidis et al, 2007;Miguel, 2001;Sharma and Talwar, 2007), in this case, the MBNQA, EFQM award and Deming Prize.…”

Section: Insert Table 1 In Herementioning

confidence: 99%

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A review and comparative analysis of the Russian Federation Government Quality Award

Garza-Reyes

Visnevskis

Kumar

et al. 2015

Measuring Business Excellence

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Purpose – The paper aims to present a review and comparison of the Russian Federation Government Quality Award (RFGQA) with the three major business excellence models, Malcolm Baldrige National Quality Award (MBNQA), European Foundation for Quality Management (EFQM) Award and Deming Prize. Design/methodology/approach – The paper briefly reviews the RFGQA through a desk-top research method. Then, it adapts the comparative approach used in a similar study by Vokurka et al. (2000). Thus, the comparative analysis consisted in contrasting two characteristics of the RFGQA with those of the MBNQA, EFQM Award and Deming Prize, namely, award descriptors (i.e. objectives and criteria) and emphasis placed on excellence criteria (i.e. weighting). The study also includes a mapping assessment to explore up to what extent the RFGQA addresses the criteria of the major models. Findings – Although the RFGQA was designed based on the concept and structure of the EFQM model, the results of the study indicate that there are still differences among them, especially in terms of internal business processes. RFGQA finds more differences with the MBNQA and Deming Prize excellence models than with the EFQM. Practical implications – This research would benefit organisations and managers in Russia, as they will be able to acquire a deeper knowledge on the RFGQA. This may facilitate its awareness and implementation. Originality/value – The paper expands the current knowledge in the area of quality management and models for business excellence, as it is among the very first investigations to have studied the RFGQA model.

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Quality management implementation in Russia

Cited by 10 publications

References 20 publications

The role of socio‐cultural, political‐legal, economic, and educational dimensions in quality management

The role of socio‐cultural, political‐legal, economic, and educational dimensions in quality management

Challenges facing healthcare leadership in attaining accreditation of teaching hospitals

A review and comparative analysis of the Russian Federation Government Quality Award

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