Quality of hospital services in 5S-KAIZEN-TQM implemented secondary level hospital: a cross-sectional study

Rouf, Abdur; Debnath, Sumon Chandra; Haque, Ekramul; Chowdhury, Zobaid Mohammad Rahat; Hasan, Dewan Md Mehedi; Zannat, Taslima; Rabby, Fazlay

doi:10.3329/ajmbr.v3i3.34522

Cited by 4 publications

(6 citation statements)

References 7 publications

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“…Conceptually, TQM appears often in the health sector with some literature emphasizing the strong relationship between the TQM and KAIZEN approaches (Saleem et al , 2012; Janjić et al , 2018; Rouf et al , 2017). For instance, Andersson’s study concluded that lean management could be used to enhance the value of TQM (Anderson et al , 2006), while Saleem et al (2012) concluded that KAIZEN is a useful approach for achieving TQM through the continual improvement of process, quality and performance as well as the development of human resources.…”

Section: Introductionmentioning

confidence: 99%

Introducing the “5S-KAIZEN-TQM” approach into public hospitals in Egypt

Ishijima¹,

Nishikido

Teshima

et al. 2019

IJHCQA

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Purpose The purpose of this paper is to identify how the introduction and dissemination of the 5S-KAIZEN-TQM approach positively influence the Egyptian health sector and its sustainability. It also seeks to encourage effective and efficient introduction of the 5S-KAIZEN-TQM approach into the health sectors of low- and middle-income countries. Design/methodology/approach The pilot program introducing the 5S-KAIZEN-TQM approach into five Egyptian public hospitals spanned over 13 months from January 2016 to February 2017. During the pilot program, a series of interventions occurred to introduce the approach, such as seminars on the 5S and KAIZEN approach, consultation visits and progress report meetings. Data and information were collected through conducting interviews, observing directly and evaluating the implementation progress of 5S-KAIZEN-TQM activities. Findings The study identified the following factors in effective and efficient dissemination of 5S-KAIZEN-TQM activities in the Egyptian health sector: restructuring the quality management structure to establish Quality Improvement Teams and Work Improvement Teams in hospitals, generating strong leadership and commitment among leaders, conducting effective in-house trainings on the 5S-KAIZEN-TQM approach, monitoring and following up on 5S-KAIZEN-TQM activities and introducing the 5S-KAIZEN-TQM approach using non-clinical sections, which could also influence the sustainability of the activities. Originality/value This study holds value in its clarification of meaningful ways to disseminate and encourage the sustainability of the 5S-KAIZEN-TQM approach in Egyptian public health facilities. Moreover, officials from the Ministry of Health and Population and hospital managers in Egypt can use the findings to plan and disseminate this approach nationwide.

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Section: Introductionmentioning

confidence: 99%

Introducing the “5S-KAIZEN-TQM” approach into public hospitals in Egypt

Ishijima¹,

Nishikido

Teshima

et al. 2019

IJHCQA

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“…Total quality management is inseparable with continuous efforts to make improvements; continuous improvement is based on the Kaizen concept, which is always looking for ways to improve operations. Empirical research has shown that effective Kaizen implementation can reduce operational costs and improve patient satisfaction (Rouf et al, 2017). The hypothesis test results from this study indicate that Kaizen has a positive and significant effect on patient satisfaction, the p-value is a 0,000 < 0.05 and the factor loading value is a 0.273.…”

Section: Effect Of Kaizen On Patient Satisfactionmentioning

confidence: 70%

“…These results are relevant to other evidence, that Kaizen has a positive and significant effect on patient satisfaction. Patient satisfaction is reflected through a reduction in waiting time, better doctor and nurse attention, better cleanliness and safety, availability of medicines and laboratory facilities (Rouf et al, 2017).…”

Section: Research Frameworkmentioning

confidence: 99%

“…The results of this study are in line with previous research, that Kaizen has a positive and significant effect on the quality of health services. That the implementation of Kaizen has an impact on reducing waiting time, higher attention from medical staff, better security systems, improvements in facilities and infrastructure (Rouf et al, 2017). Kaizen applies to public services and can improve operational efficiency, service quality and reduce operating costs, that the government must adopt Kaizen and include it in all public sector reform programs as a strategic tool towards increasing the effectiveness of overall public service organizations (Gordian, 2014).…”

Section: Effect Of Kaizen On Service Qualitymentioning

confidence: 99%

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A structural model of total quality management, kaizen, operational performance on service quality and patient satisfaction

Abadi

Haming²,

Baharuddin³

et al. 2018

ABR

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A structural model of total quality management, kaizen, operational performance on service quality and patient satisfaction. ABSTRACTTests are the strength effect of total quality management (TQM), Kaizen and operational performance on service quality and patient satisfaction. The other part we will test is the service quality as a mediation role to explain the effect of total quality management (TQM), Kaizen and operational performance on patient satisfaction. This research was conducted in the city of Makassar with the entire population is a patient. By using the formula Slovin, found a sample of 398 respondents. Inferential statistical analysis was used to test the hypothesis of the research is Structural Equation Modeling (SEM). The results of this study indicate that TQM, Kaizen and operational performance have been shown to contribute significantly positively on service quality and patient satisfaction. The role of service quality is proven to be a mediating variable in analyzing TQM, Kaizen and operational performance effect on patient satisfaction.

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“…These four hospitals on which the study will be based on, are listed below: 1) Breach candy hospital 2) Saifee Hospital 3) Bhatia Hospital 4) Hinduja health care (Source: Self-created). The selected health-care organizations are based on the region of India, where the healthcare industry is massive [6] It is estimated that this industry will reach USD 133.44 trillion by the end of 2022. Therefore the competition is huge as well.…”

Section: Select Studiesmentioning

confidence: 99%

Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s

Mahadevan¹

2020

SJPH

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Quality of hospital services in 5S-KAIZEN-TQM implemented secondary level hospital: a cross-sectional study

Cited by 4 publications

References 7 publications

Introducing the “5S-KAIZEN-TQM” approach into public hospitals in Egypt

Introducing the “5S-KAIZEN-TQM” approach into public hospitals in Egypt

A structural model of total quality management, kaizen, operational performance on service quality and patient satisfaction

Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s

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