Quantifying and validating measures of airport terminal wayfinding

Churchill, Anthony; Dada, E S; Barros, Alexandre G. de; Wirasinghe, S. C.

doi:10.1016/j.jairtraman.2008.03.005

Cited by 31 publications

(27 citation statements)

References 8 publications

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“…A proper use of signage might be a solution. Signs and the number of level changes were found to be important indicators of orientation at an airport (Churchill, et al, 2008;Fewings, 2001). Correia, Wirasinghe & de Barros (2008b) showed that passengers evaluate orientation as being amongst the three most important determinants of an airport's level of services.…”

Section: Layout and Design Factorsmentioning

confidence: 97%

“…Airports intensively monitor consumer preferences, and several literature studies have investigated consumer behaviour to improve wayfinding (Adey, 2008;Churchill, Dada, de Barros, & Wirasinghe, 2008;Correia, Wirasinghe & de Barros, 2008a), or to improve access travel times and modes of transport (Tsamboulas & Nikoleris, 2008) to support their operations processes and to increase retail revenues. However, very little is known about how consumers value the design of airport passenger and retail areas.…”

Section: Introductionmentioning

confidence: 99%

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Consumer preferences in the design of airport passenger areas

Oel

Berkhof²

2013

Journal of Environmental Psychology

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b pieterse terwel grevink advies bv, PO box 1496, 3800 BL Amersfoort, The Netherlands Keywords: Architecture, consumer preferences, discrete choice experiments, aesthetics, userinspired design AbstractIn recent decades, commercial developments have become increasingly important for the overall profit of airports. However, little is known about consumer preferences regarding the design of passenger areas, which is striking as the design of terminal buildings affects consumers' emotional state and shopping behaviour. The aim of this study was therefore to investigate how architectural design characteristics are valued by airport passengers, using visualizations of hypothetical passenger areas.Discrete choice experiments were used to investigate passenger preferences for eight design characteristics. Data on 346 passengers were collected in June 2008 in departure and transfer areas at Amsterdam Airport Schiphol.Analyses showed that passengers preferred a passenger area with a curvilinear roof, a curved layout, the presence of greenery, no decoration reflecting the distinctiveness of Holland, warm lighting, wide dimensions and white materials. Signage had no influence.Consumer preferences in the design of airport passenger areas 2

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Section: Layout and Design Factorsmentioning

confidence: 97%

Section: Introductionmentioning

confidence: 99%

Consumer preferences in the design of airport passenger areas

Oel

Berkhof²

2013

Journal of Environmental Psychology

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“…Experts such as AIS interior designers, and architects, and management teams believe that efficient communication of directional information will increase visitor confidence and satisfaction (Carpman & Grant, 2002;Vilar et al, 2012) In the case of airports, the literature review based on surveys and studies (Churchill et al, 2008;Correia, Wirasinghe, & de Barros, 2008;Farr et al, 2012) indicates that wayfinding is placed in 3rd position among service variables.…”

Section: Introductionmentioning

confidence: 99%

A Study on the Space Layout and Configuration of Shopping Malls in Relation to Pedestrian Movement Behavior - Case of UAE

Meziani

Hussien

2017

IRSPSD International

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Abstract:The research aims to understand the relationship between the popularity and attractiveness of commercial buildings, shopping malls and any relationship with visitor satisfaction. This would assist in designing new malls or commercial buildings, predict their degree of popularity, and help achieve both higher revenue resulting from increasing the number of visitors and their satisfaction, comfort and enjoyment of the space. This study will focus on the relationship between shopping mall popularity and wayfinding. Planned and unplanned visits to some specific areas inside the malls will be considered. These areas are: 1-Facilities: prayer rooms, and washrooms, etc.; 2-The largest areas in size and often with the highest number of visitors: food courts, cinemas, play areas; and 3-ATM machines. The objective of this paper is to verify three hypotheses: 1. The popularity of a mall is positively related to visitor satisfaction with wayfinding in the mall; 2. The popularity of a mall is positively related to visitor satisfaction with the location of facilities in the mall; 3. The location of facilities in a mall is positively related to visitor satisfaction with wayfinding in the mall. Surveys were conducted in the city of Abu Dhabi and the Structural Equation Modelling (SEM) technique was used to verify these hypotheses.

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“…From the physical viewpoint, for example, tripping risks in an environment [4] must be assessed to ensure the environment is safe to walk in, as conducted in our previous study [5]. By contrast, from the cognitive aspect, ease of wayfinding [6] must be assessed to enable people to gain access to destinations in unfamiliar environments.…”

Section: Introductionmentioning

confidence: 99%

Simulation-Based Evaluation of Ease of Wayfinding Using Digital Human and As-Is Environment Models

Maruyama

Kanai

Date

et al. 2017

IJGI

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Abstract:As recommended by the international standards, ISO 21542, ease of wayfinding must be ensured by installing signage at all key decision points on walkways such as forks because signage greatly influences the way in which people unfamiliar with an environment navigate through it. Therefore, we aimed to develop a new system for evaluating the ease of wayfinding, which could detect spots that cause disorientation, i.e., "disorientation spots", based on simulated three-dimensional (3D) interactions between wayfinding behaviors and signage location, visibility, legibility, noticeability, and continuity. First, an environment model reflecting detailed 3D geometry and textures of the environment, i.e., "as-is environment model", is generated automatically using 3D laser-scanning and structure-from-motion (SfM). Then, a set of signage entities is created by the user. Thereafter, a 3D wayfinding simulation is performed in the as-is environment model using a digital human model (DHM), and disorientation spots are detected. The proposed system was tested in a virtual maze and a real two-story indoor environment. It was further validated through a comparison of the disorientation spots detected by the simulation with those of six young subjects. The comparison results revealed that the proposed system could detect disorientation spots, where the subjects lost their way, in the test environment.

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Quantifying and validating measures of airport terminal wayfinding

Cited by 31 publications

References 8 publications

Consumer preferences in the design of airport passenger areas

Consumer preferences in the design of airport passenger areas

A Study on the Space Layout and Configuration of Shopping Malls in Relation to Pedestrian Movement Behavior - Case of UAE

Simulation-Based Evaluation of Ease of Wayfinding Using Digital Human and As-Is Environment Models

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