“…People have changed their information habits to digital, particularly for the newer generation (Cheung et al ., 2023; Dai and Chiu, 2023; Guo et al ., 2022; Nguyen and Le, 2021; Leung et al ., 2022; Li et al ., 2021; Lu et al ., 2023; Soroya and Faiola, 2023; Sung and Chiu, 2022; Yi and Chiu, 2023; Yu et al ., 2022; Wong and Chiu, 2023c; Wong et al ., 2023b; Wu and Zhang, 2022). Further, digitalization technology enables libraries and scholars to share links and content on social media to attract users (Banshal et al ., 2022; Lo et al ., 2019; Ocran and Afful-Arthur, 2022; Pianzola et al ., 2022; Yang et al ., 2020; Wu et al ., 2022a; Wu, 2022; Xu and Du, 2022). In particular, e-loyalty and e-trust are essential for digital service adoption and usage continuance (Chan et al ., 2022; Wang et al ., 2022b; Yin et al ., 2023).…”