“…The efficient KM has become a competitive advantage (King & Zeithaml, 2001;Zhuge, 2002;Halawi et al, 2008;Massa & Testa, 2009;Heng & Chua, 2010;etc.). In this line, several authors agree that knowledge and its efficient management appear to improve organizational performance and thus the competitiveness of organizations (Leonard-Barton, 1995;Grant, 1996;Prusak, 1996;Sedziuviene & Vveinhardt, 2009, 2010Chang & Chuang, 2011;Melnikas, 2011;Ramirez & Girdauskiene, 2013a, 2013bRodriguez, 2013Rodriguez, , 2014Alves, 2014;Birasnav, 2014;Martin-Rojas et al, 2014;Thoene & Buszko, 2014;Zieba & Zieba, 2014). In general, the benefits of KM seem to have an impact on greater productivity and efficiency, reduction of costs and increase in revenues.…”