2015
DOI: 10.1080/13614568.2015.1036134
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Question, answer, compare: a cross-category comparison of answers on question and answer websites

Abstract: Online information seekers make heavy use of websites that accept their natural language questions. This study compared the three types of such websites: social question and answer (Q&A), digital reference services, and ask-an-expert services. Questions reflecting daily life, research, and crisis situations were posed to high use websites of all three types. The resulting answers' characteristics were analyzed in terms of speed, transparency, formality, and intimacy. The results indicate that social Q&A websit… Show more

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Cited by 2 publications
(2 citation statements)
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“…According to Bardin (2009), "the content analysis is a research technique that aims to describe the content of communication objectively, systematically and quantitatively." Ocepek and Westbrook (2015) mentions the importance of explicit and implicit information in the analysis. According to Krippendorff (2004), "content analysis is a method for inquiring into social reality that consists of inferring features of a non manifest context from features of a manifest text.…”
Section: Methodsmentioning
confidence: 99%
See 1 more Smart Citation
“…According to Bardin (2009), "the content analysis is a research technique that aims to describe the content of communication objectively, systematically and quantitatively." Ocepek and Westbrook (2015) mentions the importance of explicit and implicit information in the analysis. According to Krippendorff (2004), "content analysis is a method for inquiring into social reality that consists of inferring features of a non manifest context from features of a manifest text.…”
Section: Methodsmentioning
confidence: 99%
“…The research strategy we undertook was based on a survey of data from websites using the content analysis technique. According to Bardin (), “the content analysis is a research technique that aims to describe the content of communication objectively, systematically and quantitatively.” Ocepek and Westbrook () mentions the importance of explicit and implicit information in the analysis. According to Krippendorff (), “content analysis is a method for inquiring into social reality that consists of inferring features of a non manifest context from features of a manifest text.” Leite, Gonçalves, Teixeira, and Rocha () developed a study based on the Delphi method in which used quantitative methods for analyzing the answers from experts.…”
Section: Methodsmentioning
confidence: 99%