Race differences in public satisfaction with and trust in the local police in the context of george floyd protests: an analysis of residents’ experiences and attitudes

Predictors of Citizens' Satisfaction and Trust in Police as a Function of Good Governance and Cooperative Culture

“…Satisfaction with the police institutions is associated with the service quality provided by the police officials to the public presenting an objective evaluation of the smooth functioning of the institutions (Kristina, 2009). It also presents the satisfaction of citizens' requirements, expectations, and perceptions of police services (Pryce & Gainey, 2022). In contrast, trust is a more subjective or general concept that can contribute to the police's good or bad performances (Madon & Murphy, 2021).…”

“…Citizens' satisfaction has been reported as a significant predictor of their trust level in government officials based on good governance practices (Hartanto et al, 2021b). Likewise, research reveals that when citizens are satisfied with the services that government institutions provide and believe that government officials are working in the public's best interest, they start trusting such institutions (Pryce & Gainey, 2022). Similar findings can be applied in the context of police institutions based on the social learning theory, which conceptualized that experiences result in satisfaction levels and further build trust among the masses.…”

“…Research broadly recognize the significance of frontline police officers' attitude and behaviors in establishing peace and harmony and implementing the law and order situation in a country (Blair et al, 2021). Voluntary corporation and ongoing public support for police efficiency and effectiveness are essential (Pryce & Gainey, 2022). This corporation and sport come from the citizens' confidence in the police institutions based on their personal experiences and encounters with police officials (Nalla & Nam, 2021).…”

“…However, the reason behind this varied level of citizens' trust in institutions is not well explored previously. Hence, there is a dire need to explore and examine the factors influencing public trust in police institutions (Pryce & Gainey, 2022;Wu & Sun, 2009).…”

“…Trust in police reflects the citizens' perceptions of the ability and integrity of the police institutions to provide the expected services (Blair et al, 2021). At the same time, contentment with the services the police provide reflects citizens' satisfaction levels (Pryce & Gainey, 2022). Rooted in social learning theory, which postulates that positive or negative experiences with the promises shape directions for future promises (Bandura & Walters, 1977), trust presents a degree of confidence or faith that citizens have in the police institutions based on their satisfaction with the services making it a subjective attitudinal indicator of the police performance, accountability, and moral alignment with the community.…”