“…The second most popular category of feature is the reviewer centric type (Barbado, Araque, & Iglesias, 2019;Fazzolari, Buccafurri, Lax, & Petrocchi, 2020;Fontanarava, Pasi, & Viviani, 2017;Gera, Thakur, & Singh, 2015;Goswami, Park, & Song, 2017;Harris, 2018;Jindal & Liu, 2008;Y. Li, Feng, & Zhang, 2016;Pillala, Bhansali, Reddy, & Rojamani, 2020;Pokharkar, Shete, & Ghogare, 2017, p. 7;Shehnepoor, Salehi, Farahbakhsh, & Crespi, 2017;Wang et al, 2016;. These features assess aspects of the user that posted a review, rather than the content of the review itself.…”