Real Challenges in Mobile App Development

Joorabchi, Mona Erfani; Mesbah, Ali; Kruchten, Philippe

doi:10.1109/esem.2013.9

Cited by 311 publications

(210 citation statements)

References 26 publications

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“…In addition, developers must be aware that users of different platforms have different priorities and expectations. Hence, the main implication of our results is that while developers are treating cross-platform apps as separate projects already in many cases, as shown in Joorabchi's study [15], they should consider adjusting development priorities and requirements to the differing desires of the users of each platform for which their app is available. …”

Section: Discussionmentioning

confidence: 99%

“…We acknowledge the fact that feature inequalities that are introduced by developers may exist but we also recognize the efforts by developers who try to make the user experience as consistent as possible across platforms. Developers' efforts to make the user experience consistent across platforms are noted in Joorabchi et al's [15] survey. For example, Joorabchi et al find that developers would like their mobile apps to behave similarly across platforms and they highlight feature equality as a subset of the behavior consistency.…”

Section: Threats Due To Feature Inequalities Of Cross-platform Appsmentioning

confidence: 99%

“…Indeed, Joorabchi et al [15] find that developers aim to provide a consistent user experience for such crossplatform apps. A consistent user experience is defined by various aspects, from having screen-to-screen functional consistency [15] to receiving consistent star ratings and sentiments that are reflected in user reviews across platforms. However, the consistency of star ratings and user reviews of cross-platform apps has not be explored in depth.…”

Section: Studying the Consistency Of Star Ratings And The Complaints mentioning

confidence: 99%

“…Joorabchi et al [15] conducted a survey on mobile app developers to explore the challenges that they encounter when developing apps for multiple platforms. The results of this survey show that developers treat the apps for each platform as separate projects, while the developers manually try to preserve behavioral consistency.…”

Section: Cross-platform Appsmentioning

confidence: 99%

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Studying the consistency of star ratings and the complaints in 1 & 2-star user reviews for top free cross-platform Android and iOS apps

Bezemer

Hassan

2016

Preprint

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How users rate a mobile app via star ratings and user reviews is of utmost importance for the success of an app. Recent studies and surveys show that users rely heavily on star ratings and user reviews that are provided by other users, for deciding which app to download. However, understanding star ratings and user reviews is a complicated matter, since they are influenced by many factors such as the actual quality of the app and how the user perceives such quality relative to their expectations, which are in turn influenced by their prior experiences and expectations relative to other apps on the platform (e.g., iOS versus Android). Nevertheless, star ratings and user reviews provide developers with valuable information for improving the software quality of their app. In an effort to expand their revenue and reach more users, app developers commonly build cross-platform apps, i.e., apps that are available on multiple platforms. As star ratings and user reviews are of such importance in the mobile app industry, it is essential for developers of cross-platform apps to maintain a consistent level of star ratings and user reviews for their apps across the various platforms on which they are available. In this paper, we investigate whether cross-platform apps achieve a consistent level of star ratings and user reviews. We manually identify 19 cross-platform apps and conduct an empirical study on their star ratings and user reviews. By manually tagging 9,902 1 & 2-star reviews of the studied cross-platform apps, we discover that the distribution of the frequency of complaint types varies across platforms. Finally, we study the negative impact ratio of complaint types and find that for some apps, users have higher expectations on one platform. All our proposed techniques and our methodologies are generic and can be used for any app. Our findings show that at least 68% of the studied cross-platform apps do not have consistent star ratings, which suggests that different quality assurance efforts need to be considered by Abstract How users rate a mobile app via star ratings and user reviews is of utmost importance for the success of an app. Recent studies and surveys show that users rely heavily on star ratings and user reviews that are provided by other users, for deciding which app to download. However, understanding star ratings and user reviews is a complicated matter, since they are influenced by many factors such as the actual quality of the app and how the user perceives such quality relative to their expectations, which are in turn influenced by their prior experiences and expectations relative to other apps on the platform (e.g., iOS versus Android). Nevertheless, star ratings and user reviews provide developers with valuable information for improving the software quality of their app.In an effort to expand their revenue and reach more users, app developers commonly build cross-platform apps, i.e., apps that are available on multiple platforms. As star ratings and user reviews are of such importance in the mobil...

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Section: Discussionmentioning

confidence: 99%

Section: Threats Due To Feature Inequalities Of Cross-platform Appsmentioning

confidence: 99%

Section: Studying the Consistency Of Star Ratings And The Complaints mentioning

confidence: 99%

Section: Cross-platform Appsmentioning

confidence: 99%

See 2 more Smart Citations

Studying the consistency of star ratings and the complaints in 1 & 2-star user reviews for top free cross-platform Android and iOS apps

Bezemer

Hassan

2016

Preprint

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“…Developing a mobile application according to the platform is necessary to build high degree of reliability, consistency and fast performance application. In addition, that facilitates choosing tools used to design and implementation such as SDK, gives easy access to mobile hardware such as camera and geolocation [6].…”

mentioning

confidence: 99%

TQM Metrics in Mobile Applications Industry

Alharbi¹,

Baatya²,

AbdAziz³

2017

International Advanced Research Journal in Science, Engineering

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Development of mobile applications is a young market and open broadly to organizations and individuals for competition. Software organizations utilize total quality management (TQM) strategies progressively to enhance their operations and procedures as a part of every single zone of their business. This study focuses on the Total Quality Management (TQM) properties in mobile applications industry. It aims to explore the relation between mobile application development and TQM. It identifies the metrics and attributes that help to gain successful implementation of TQM tools in field of mobile applications platform. The importance of this paper comes from the significance knowledge which provides an experience of implementing TQM in field of mobile applications industry with an overview of mobile applications. It concludes with clarifying benefits of applying TQM strategies, and how TQM philosophy could be conducted successfully.

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The components of an innovation ecosystem framework for Botswana's mobile applications

Nyamaka

Botha

Biljon

et al. 2020

E J Info Sys Dev Countries

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The literature on information and communication technology comprises numerous studies on the role of mobile technologies in developing communities, including examples of innovative mobile applications which improve literacy and access to healthcare, banking and agricultural services. There is a growing understanding that sustainable development requires more than rational, scientific and technological meansit also requires a web of support from both social networks and business infrastructure. Innovation ecosystems consist of economic agents and relations, as well as non-economic components such as technology, institutions, sociological interactions and culture, which facilitate idea-making, innovation and the diffusion of such innovations. There is, as yet, no evidence-based innovation ecosystem conceptualisation to describe the situation in Botswana. This study aims to identify and present the essential components of a mobile application innovation ecosystem, by using Design Science Research methodology and adopting a pragmatic research approach which draws on two theoretical streams: the Computing, Connectivity, Content and Capacity (4Cs) framework for information and communications technology, and a systems theory-based Triple Helix Model of Innovation. In addition to making a theoretical contribution towards understanding information and communications technology for development innovation frameworks, the study provides practical recommendations in respect of supporting mobile application innovations in Botswana.

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Real Challenges in Mobile App Development

Cited by 311 publications

References 26 publications

Studying the consistency of star ratings and the complaints in 1 & 2-star user reviews for top free cross-platform Android and iOS apps

Studying the consistency of star ratings and the complaints in 1 & 2-star user reviews for top free cross-platform Android and iOS apps

TQM Metrics in Mobile Applications Industry

The components of an innovation ecosystem framework for Botswana's mobile applications

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