Recruitment and Selection Practices in Business Process Outsourcing Industry

Abstract

Regardless of company size, location or industry, one thing is certain that recruitment and selection process has become enormously challenging and complex task for human resource management function in business process outsourcing industry (BPO). Business process outsourcing organizations offer knowledge intensive services dependent on human resources for delivery and represent a cornerstone for value creation. Scholars revealed that organizations are increasingly afflicted with the issues concerning talent shortage. Moreover, it is conceivable that organizations on all ends of the spectrum might have a human resources department that is not equipped to handle difficulties such as low retention rates and exorbitant workforce turnover at their core responsibilities. All this has a significant impact on the strength and weaknesses of an organization in managing their business in a competitive environment.Therefore, this paper attempts to unveil the determinants of employment practices and understand the importance of measuring and managing employee's hope to maximize their productivity and performance. In general, BPO organizations should maintain conducive work environment and adopt motivational rewards and policies along with best of the facilities to combat employee's issues that have plagued the BPO industry.

Industrial Processes Management for a Sustainable Society: Global Research Analysis

“…In this study, industry is considered as a set of operations carried out in order to obtain, transform, or transport products encompassed in the secondary sector. The secondary sector is based on the transformation of raw materials into products for intermediate or final consumption, so the industry understanding implies a production process, which will use a certain amount of labor and capital [38,39].…”

“…On the other hand, the Journal of Cleaner Production is the journal that has the most in the first position of the ranking, with 3 out of 8 periods analyzed, even when the Sustainability (99) journal attains the first position, with the highest number published articles, in the last period of the analysis (2016-2019). Furthermore, the Journal of Cleaner Production is well-recognized by the scientific community, standing out as the most cited per period (4142), although the International Journal of Production Economics holds the highest average of citations per article (185.22) per period and the highest h-index for published articles (38), followed by Resources Conservation and Recycling (18) in the second place, while the highest h-index for all subjects is presented by Science of the Total Environment (205).…”

“…Cluster 4 is leaded by Germany (98), and includes the Netherlands (60), Switzerland (35), Austria (22), Belgium (20), Ireland (17), and Colombia (9). Cluster 5 is leaded by the United States (289) and includes Turkey (38), South Korea (26), Singapore (9), Qatar (6), and Croatia (5). Cluster 6 has China (132) at the head and cooperates with South Africa (47), Taiwan (32), Hong Kong (23), and the Philippines (8).…”

“…Cluster 1 (grey) is about the thematic axe "Sustainability in processes". Cluster 1 is the bigger group and it has the 32% of the total keywords, Environmental Protection leads Cluster 1 with (113 articles) followed by Innovation (87 articles), Economics (83), Stakeholder (80), Food Industry (68), Economic and Social Effects (58), Agriculture (55), Environmental Economics (54), Conservation of Natural Resources (52), Forestry (45), Corporate Social Responsibility (44), Ecology (44), Forest Management (43), Implementation Process (39), Land Use (38), Governance Approach (33), Case Study (32), Public Policy (32), Strategic Approach (31), Strategic Planning (31), Biodiversity (30), Developing Countries (30), Industrial Ecology (30), Ecotourism (27), Education (27), Policy (26), Economic Aspect (25), or Ecosystem (25) among others.…”

Determining the best‐fit programmers using Bayes’ theorem and artificial neural network

“…This is because the human brain can be constrained in making a fair judgement, and also in making an assumption based on the existing belief [23]. This hinders efforts in recruiting the best‐fit candidate who meets the real requirements of the job as well as of the organisation [22].…”