Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Handbook of research on electronic collaboration and organizational synergy / Janet Salmons and Lynn Wilson, editors. p. cm. Summary: "This book presents a collection of empirical work that examines techniques, strategies and effects of electronic collaboration across disciplines and sectors"-Provided by publisher. Includes bibliographical references and index. ISBN 978-1-60566-106-3 (hardcover)-ISBN 978-1-60566-107-0 (ebook) 1. abstract In this chapter, we consider two multi-institution, multinational education research projects in Europe that used a variety of technology to facilitate online collaboration as virtual communities of practice. While judged as successes by their funding bodies, the projects both exhibited symptoms of conflict that were subsequently resolved. We apply a personal inquiry technique and draw on situational analysis to identify and explore the conflict resolution processes associated with issues of leadership, organization, and technology in e-research. We contend that the communication technologies themselves must support the development of a collaborative community; and that the social, technical, and cultural facets of electronic collaboration evolve integrally over time. We conclude by proposing strategies that may assist colleagues in setting up a successful e-research project.