Reflections on work as done (WAD) and work as imagined (WAI) in an emergency response organization: A study on firefighters training exercises

Carvalho, Paulo Cezar Pinto; Righi, Angela Weber; Huber, Gilbert J.; Lemos, Caio; Jatobá, Alessandro; Gomes, José Orlando

doi:10.1016/j.apergo.2017.10.016

Cited by 41 publications

(19 citation statements)

References 16 publications

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“…Our key stakeholders assigned criticality to each item and together we developed potential mitigation options. Based on this, we conducted further simulations to leverage work as imagined with work as done 9 to ensure that our mitigation strategies translated to the frontline.…”

Section: Discussionmentioning

confidence: 99%

Use of simulation to develop a COVID-19 resuscitation process in a pediatric emergency department

Diaz

Dawson

2020

American Journal of Infection Control

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The coronavirus disease 2019 (COVID-19) pandemic has created many challenges for health care providers. At the forefront is the need to balance optimal patient care with the safety of those providing that care. This is especially true during resuscitations where life-saving procedures cause widespread aerosolization of the virus. Efforts to mitigate this exposure to front-line providers are therefore paramount. We share how we used simulation to prepare our pediatric emergency department for COVID-19 resuscitations.

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Section: Discussionmentioning

confidence: 99%

Use of simulation to develop a COVID-19 resuscitation process in a pediatric emergency department

Diaz

Dawson

2020

American Journal of Infection Control

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“…While employees are more familiar with the different work risks and have experienced (or witnessed) work accidents, safety experts who design and implement safety measures may have a different mindset regarding safety at work (Perlman et al, 2014). This may amplify the gap between work-as-imagined and work-as-done among safety experts compared to workers and, ultimately, affect the effectiveness of work safety measures (De Carvalho et al, 2018).…”

Section: Work Safety Management and Perceived Work Safetymentioning

confidence: 99%

“…In this sense, the capacity of management to accurately describe work tasks as they are actually carried out, rather than as usually described in operating procedures or static models, largely contributes to create/develop the employees' capability to cope with complex, adaptive systems (De Carvalho, Righi, Huber, Lemos, Jatoba & Gomes, 2018). Therefore, monitoring and understanding the gap between prescription (or work as imagined) and practice (or work as done) is critical for the effective design of managerial and safety systems (Braithwaite, Wears & Hollnagel, 2017).…”

Section: Work Safety Management and Perceived Work Safetymentioning

confidence: 99%

“…Training is needed to achieve effective levels of hazard perception and to reduce work accidents (Rodríguez-Garzon et al, 2014). Additionally, the effectiveness of training methods heavily relies on its capacity to narrow the gap between work-as-imagined and work-as-done by reflecting the reality of job tasks performed by employees, as well as to allow space for constant improvement of theoretical and formal aspects of work operations, which can be guided by tacit or contextual knowledge developed through day-to-day work experiences (De Carvalho et al, 2018). Zimolong and Trimpop (1998) propose that workers' experience and training contribute to improve work safety perceptions via enhanced identification of work risks.…”

Section: Work Safety Management and Perceived Work Safetymentioning

confidence: 99%

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Safety disconnect: Analysis of the role of labor experience and safety training on work safety perceptions

Lafuente¹,

Abad²,

Vaillant³

2018

JIEM

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Abstract:Purpose: This study analyzes work safety perceptions among workers and safety experts in the construction industry. Furthermore, we evaluate whether experiential learning (i.e., labor experience) and knowledge-enhancing practices, that we link to safety training, explain the differences in work safety perceptions of workers and safety experts by triggering different types of overconfidence biases.Design/methodology/approach: The proposed hypothesis are tested by applying ordered probit models on a unique dataset comprising information for 558 employees and 215 safety experts working in the Spanish construction sector. Findings:The results reveal that previous labor market experience has a significantly negative effect on perceived work safety, that is, risk awareness decreases with respect to labor experience. However, the findings indicate that differences in perceived work safety between workers and safety experts are not explained by previous labor experience. Furthermore, the results suggest that higher levels of safety training, which we link to the acquisition of codified knowledge, negatively impacts workers' safety perceptions, while this effect turns positive among safety experts. This result suggests that safety experts' perceived work safety is affected by overconfidence that results from their greater safety-specific training (over-precision bias).Originality/value: Work safety constitutes a relevant key performance indicator. The proposed analysis of the role of labor experience and safety training on perceived work safety in different types of employees contributes to better understand how organizations can improve the management of their workforce by triggering specific actions, such as the design of customized training programs, that may help in reducing the safety disconnect between employees, in terms of perceived work safety.

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“…Os serviços do Corpo de Bombeiros do Estado de São Paulo não estão compreendidos e definidos em uma carta de serviços, como aponta Mendes (2016) (DEWHURST et al, 1999), em simulados e treinamentos complexos de emergência (CARVALHO et. al., 2018).…”

Section: Serviços Ofertados Pelo Corpo De Bombeirosunclassified

Avaliação da qualidade dos serviços públicos operacionais de bombeiros: um estudo no 9º Grupamento de Bombeiros de Ribeirão Preto/SP

Angelin¹

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AGRADECIMENTOSDifícil escrever sobre agradecimentos quando temos muitos a quem agradecer, no entanto, farei às pessoas que acompanharam todo o caminho percorrido e que, de forma motivadora, ajudou-me a reslumbrar o fim deste trabalho.Dessa forma, deixo meus agradecimentos ao Professor Doutor Augusto Caccia Bava, um dos primeiros a acreditar que tudo era possível, basta sonhar e seguir em frente. Agradeço aos colegas da Universidade de São Paulo (Poli e São Carlos), pela amizade e companheirismo com que me apoiaram para atingir o tão sonhado e dificultoso caminho da sabedoria científica. Aproveito e deixo meus agradecimentos ao Núcleo de Estatística Aplicada -NEA, do Instituto de Ciências Matemáticas e de Computação de São Carlos, por ter contribuído na análise e na composição dos resultados do trabalho. Agradeço ao Senhor Comandante do Corpo de Bombeiros do Interior e ao Senhor comandante do 9º Grupamento de Bombeiros de Ribeirão Preto/SP que apoiaram a referida pesquisa e deram suporte para a execução deste trabalho. Agradeço, principalmente, ao meu orientador professor Doutor Luiz Cesar Riberio Carpinetti pela paciência e dedicação neste trabalho. Agradeço a minha família por entender que, durante todo esse trajeto, há escolhas e que muitas delas virão com dores, sacrifícios, mas também superação. E, por fim, além de todos estes agradecimentos; agradeço ao pai eterno por ter me concedido a chance de enfrentar com foco, força e fé, as barreiras deste trabalho. DEDICATÓRIA Dedico este trabalho a Deus, à minha família, ao orientador e aos amigos, pois no momento mais difícil da vida, souberam ter compreensão, apoio e reconhecimento, sempre. EPÍGRAFE "A winner is a dreamer who never gives up. I never loss. I either win or learn". Autor: Nelson Mandela. RESUMO ANGELIN, A. S. O. Avaliação da qualidade dos serviços públicos operacionais de Bombeiros: um estudo no 9º Grupamento de Bombeiros de Ribeirão Preto/SP. 2019. 165f. Dissertação (Mestrado) -Escola de Engenharia de São Carlos, Universidade de São Paulo, São Carlos, 2019. Poucos são os estudos referenciados quanto à avaliação da qualidade dos serviços públicos na área da Segurança Pública, principalmente, na seara dos serviços operacionais dos Corpos de Bombeiros. Ao pressupor que a avaliação da qualidade desses serviços é específica devido a serem serviços exclusivos, complexos e diversificados, foi proposta a avaliação da qualidade desses serviços no 9º Grupamento de Bombeiros do Estado de São Paulo, tanto pela vertente do colaborador, quanto do usuário dos serviços. Dentro de uma abordagem quantitativa, a pesquisa aplicada e de caráter exploratório, procurou verificar se as dimensões e variáveis que referenciam a percepção da satisfação tendem à qualidade nos serviços e se são idênticas nos grupos estudados, além de verificar, se a importância atribuída aos serviços é idêntica com às percepções no momento de oferta dos serviços. Os resultados apontam que a satisfação alude à qualidade nos serviços públicos operacionais de Bombeiros para ambos os grupos e há div...

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Reflections on work as done (WAD) and work as imagined (WAI) in an emergency response organization: A study on firefighters training exercises

Cited by 41 publications

References 16 publications

Use of simulation to develop a COVID-19 resuscitation process in a pediatric emergency department

Use of simulation to develop a COVID-19 resuscitation process in a pediatric emergency department

Safety disconnect: Analysis of the role of labor experience and safety training on work safety perceptions

Avaliação da qualidade dos serviços públicos operacionais de bombeiros: um estudo no 9º Grupamento de Bombeiros de Ribeirão Preto/SP

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