Relationship between building maintenance sourcing strategy selection factors and performance

Soh, Khai Ying; Chua, Shirley Jin Lin; Ali, Azlan Shah; Au-Yong, Cheong Peng; Alias, Anuar

doi:10.1108/jfm-04-2018-0026

Cited by 11 publications

(12 citation statements)

References 36 publications

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“…Similarly, the quality and sustainability of materials within building maintenance should meet high specifications of quality and sustainability (Asmone et al , 2019; Soh et al , 2019). The majority of interviewees agreed that materials quality is inseparable from management strategies.…”

Section: Resultsmentioning

confidence: 99%

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Factors affecting the number of building defects and the approaches to reduce their negative impacts in Malaysian public universities’ buildings

Hauashdh

Jailani

Rahman

et al. 2021

JFM

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Purpose The largest share of a building maintenance budget goes towards preventing or repairing building defects. Also, building defects shorten a building’s lifetime, impact the user’s safety and health, prevent the buildings from performing their functions well and repairing building defects generates waste. Therefore, this study aims to specify the factors that affecting the number of building defects and how to reduce their negative impacts. Design/methodology/approach A case study was used as a research strategy and convergent parallel mixed methods were used as research design. Quantitative and qualitative data were collected concurrently, followed by independent analyses of the quantitative and qualitative data, and then merged the two sets of results according to the procedure of using the convergent parallel design. Descriptive statistics analysed quantitative data, whilst qualitative data was analysed by the content analysis technique. Findings The findings of this study explored the factors that affect the number of defects in buildings, the significant factors were related to the building’s life cycle in terms of design, construction, operation and maintenance phase; relevant attributes were construction teams, building users and maintenance teams. The study also addressed the approaches to minimise the negative impacts of those factors. Their negative impacts mainly contributed to increased building defects that increase maintenance costs, affect users’ safety and health, reduce buildings’ lifespan and cause environmental impact due to resource extraction. Originality/value The existing studies have not adequately addressed the significant factors that affect the number of building defects. Also, emerging technologies and environmental sustainability considerations related to building defects have not been linked in previous related work. Therefore, the present study has contributed to filling this gap.

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Section: Resultsmentioning

confidence: 99%

“…Similarly, the quality and sustainability of materials within building maintenance should meet high specifications of quality and sustainability (Asmone et al, 2019;Soh et al, 2019).…”

Section: P11stated Thatmentioning

confidence: 99%

Factors affecting the number of building defects and the approaches to reduce their negative impacts in Malaysian public universities’ buildings

Hauashdh

Jailani

Rahman

et al. 2021

JFM

View full text Add to dashboard Cite

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“…Quality standard verification of maintenance works and spare parts to meet quality standards level is a method to solve low-quality maintenance work. Maintenance management should always give important consideration for the procurement of quality to fulfil the requirements of excellent specifications (Ganisen et al, 2015a;Omar et al, 2107;Au-Yong et al, 2017;Soh et al, 2019). Also, Au- Yong et al (2017) recommended that the use of spare parts of low quality must be avoided.…”

Section: Effective Managementmentioning

confidence: 99%

“…Planned maintenance extends the life cycle of buildings and minimises sudden failures (Chua et al, 2018a). Also, planned maintenance is less costly compared to other types of maintenance, and it keeps building performance in good condition (Zulkarnain et al, 2011;Au-Yong et al, 2014a;Ganisen et al, 2015b;Soh et al, 2019).…”

Section: Effective Managementmentioning

confidence: 99%

Building maintenance practices in Malaysia: a systematic review of issues, effects and the way forward

Hauashdh

Jailani

Rahman

et al. 2020

IJBPA

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PurposeIn recent years, there have been many concerns about issues surrounding building maintenance, which are continually increasing. However, there is a lack of comprehensive studies on building maintenance issues, their effects and the way forward. Therefore, the purpose of this paper is to carry out a comprehensive review of building maintenance issues, their effects and the way forward. It also aims to develop a conceptual model that can support future research.Design/methodology/approachA systematic review of the literature published from 2009 to 2019 was carried out. Five relevant databases were searched, based on this study's search terms, and a narrative synthesis of the results from the included studies was carried out. Studies were eligible for inclusion if they fulfilled the inclusion criteria of this systematic review.FindingsThis study has identified and classified building maintenance issues, their effects and the way forward, and also developed a conceptual model that demonstrates the association between issues, their effects and the way forward. The way forward of the conceptual model focuses on effective management, technical capability, development of human resources and cost optimisation.Originality/valueThis paper addresses an important topic: the aspect in which it differs from existing studies is that, in the latter, the researchers studied a single sub-issue, whereas this systematic review includes a comprehensive study of building maintenance issues. Furthermore, this review has demonstrated how the way forward can moderate issues and their effects.

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“…Using big data to improve FM PM, Mawed and Al-Hajj (2017) categorized various forms of fixed and operational costs, as well as complaints received, health and safety, emergency response and user satisfaction. Soh et al (2019) in a study on the maintenance performance of facilities sourcing strategy highlighted quality as the most important indicator. Other important sourcing performance indicators were reliability, cost-effectiveness, response to problems and timeliness for maintenance works.…”

Section: Key Performance Indicatorsmentioning

confidence: 99%

Modelling the performance of waste management services in Ghana’s public hospitals

Amos

Musa

Au-Yong

2020

Self Cite

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Purpose The purpose of this paper is to explore and establish key performance indicators that could be considered towards improving the delivery of waste management (WM) services in public hospitals. Design/methodology/approach An exploratory sequential mixed-methods approach was adopted for this study. This involved two phases of data collection and analysis. Specifically, interviews in selected case studies hospitals and a general questionnaire survey. Partial least squares structural equation modelling was used to model the relationships among the performance variables. An expanded balanced scorecard typology was used to categorize performance variables. Findings The results demonstrate that quality and internal business strategic indicators have a significant influence on WM performance. By implication, public hospital managers would be well advised to invest resources in improving internal business operations, learning and growths, as well as prioritizing finance in the process of managing healthcare waste. Practical implications The developed WM structural model can be used to identify performance indicators that can be incorporated into public hospitals’ WM strategy to improve performance leading to a decent healthcare environment. Originality/value The majority of studies have centered on the knowledge and practices of healthcare WM. This study extends the knowledge of healthcare WM literature from the perspective of FM performance measurement. The developed model of the study is invaluable to many developing countries that are faced with the challenge of improving WM practices.

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Relationship between building maintenance sourcing strategy selection factors and performance

Cited by 11 publications

References 36 publications

Factors affecting the number of building defects and the approaches to reduce their negative impacts in Malaysian public universities’ buildings

Factors affecting the number of building defects and the approaches to reduce their negative impacts in Malaysian public universities’ buildings

Building maintenance practices in Malaysia: a systematic review of issues, effects and the way forward

Modelling the performance of waste management services in Ghana’s public hospitals

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