Relationship Between Emotional Labour Behavior And Psychological Symptoms Among Nurses

Abstract

Bulgular: Araştırmaya katılan hemşirelerin %90,6'sının kadınlardan oluştuğu, %78,9'unun lisans mezunu olduğu, %77,2'sinin vardiyalı sistemde çalıştığı, %31,6'sının yoğun bakımlarda görev yaptığı belirlenmiştir. Hemşirelerin %50,9'unun hemşirelik yapmaktan doyumlu olduğu, %76'sının çalıştığı kurumdaki sosyal ilişkilerden doyumlu olduğu saptanmıştır. Araştırmada, hemşirelerde duygusal emek davranışı ile psikolojik belirtiler arasında anlamlı bir ilişki olmadığı belirlenmiştir (p>,05). Cinsiyet, eğitim durumu, meslekten ve sosyal ilişkilerden doyumlu olma durumuna göre hemşirelerde duygusal emek davranışı ölçeği alt boyut puan ortalamaları arasında anlamlı bir fark olduğu bulunmuştur (p<,05). Görev yapılan birime ve meslekten doyumlu olma durumuna göre "Genel Semptom İndeksi" puan ortalamaları arasında anlamlı bir fark olduğu belirlenmiştir (p<,05). Sonuç: Hemşirelerde duygusal emek davranışı ile psikolojik belirtiler arasında anlamlı bir ilişki olmadığı sonucuna ulaşılmıştır.

Emotional Labor Behaviors of Postgraduate Nursing Students Who Continue Education Along with Work and Affecting Factors: A Cross-Sectional Study

“…In the study by Yılmaz and Orak which was carried out with the nurses, mean in-depth behaviour score was found to be significantly higher among the females as parallel to the current study. 18 In the other studies, male nurses were observed to show surface acting more than the female nurses. In the study by Yıldız which was conducted with nurses, no difference was found between emotional labor subdimensions and sex unlike current studies.…”

“…17 Also in the study by Yılmaz and Orak, it was seen that nurses used sincere behaviour in their working life at most and used surface acting at least. 18 Moreover, in the study by Ozturk et al which was conducted with 152 academic nurses, surface acting had the lowest score. 19 In another study by Badolamenti et al (2018), it was concluded that nurses used in-depth behaviour mostly.…”

“…In the literature, there are studies reporting that employees with no overtime exhibited less surface acting or working hours were not associated with the subdimensions of emotional labor behaviors. 18,30 On the other hand, it was indicated that factors increasing burnout among nurses such as overtime might affect surface acting among them. 31 However, various factors such as the adequacy of resting times during the working hours of nurses, level of meeting individual needs and the burden of non-nursing responsibilities might also have an impact on the high level of surface acting among the nurses working with less working hours.…”

Yenidoğan yoğun bakım hemşirelerin duygusal emek düzeylerinin palyatif bakıma yönelik tutumlarına etkisi

“…Accordingly, the nurses with high workloads in palliative care units, who encounter intense human relationships and go through many emotional processes, make an extra effort and display emotional labor while displaying the attitudes and emotions expected of them (8)(9)(10)(11)(12)(13). In palliative care, the increase in the conflict between the emotions felt and expressed by the nurses also increases the level of emotional labor spent while caring for patients with both physical and mental labor (4,12,14,15). Studies have demonstrated that the emotional labor behaviors of the nurses are affected by the personal and professional factors (age, education, duration of professional experience, department, the number of patients they care for, etc.).…”

“…It is a five-point Likert-type scale consisting of 26 questions. The scale consists of three sub-dimensions including organization(5,8,15,16,19), resources(6,7,13,14,24) and clinicians(20,21). Organization sub-dimension measures the facilitators or barriers found in the environment of the clinic where nurses work for palliative care practices.…”