Relationship between quality‐management systems and organizational innovations

Llach, Josep; Fa, Martí Casadesús; Marimón, Frederic

doi:10.1002/hfm.20213

Cited by 18 publications

(12 citation statements)

References 30 publications

(36 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…However, the integration of human resources appeared to be a strong predictor of organization innovation and customer satisfaction. These results were in agreement with Laroche et al (2001), Poksinska et al (2003) and Llach et al (2011) who also found Integration difficulties a positive relationship between human resources, customer satisfaction and innovation. In addition, these findings agreed with Bernardo et al (2012), who stated that it is reasonable to expect that the relationship between IMS and innovation will be positive because integration leads to innovation and innovation leads to integration.…”

Section: Discussionsupporting

confidence: 91%

“…In fact, there are several studies that propose that the adoption of MSSs such as ISO 9001 and 14001 is positively linked to innovation and can be used to support strategically the management of innovation (Naveh and Marcus, 2005;Llach et al, 2011;Nishitani et al, 2012).…”

Section: Integration Of Mss and Innovationmentioning

confidence: 99%

“…For their part, environmental management practices like the use of ISO 14001 have positive effects on the business' innovative capability ( Junquera et al, 2012). Furthermore, these standards aim at managing environmental impacts and, in doing so, they have a good effect on the generation of "environmentally-friendly" innovations (Llach et al, 2011).…”

Section: Integration Of Mss and Innovationmentioning

confidence: 99%

See 2 more Smart Citations

Can integration difficulties affect innovation and satisfaction?

Simon

Yaya²,

Karapetrović³

et al. 2014

Industrial Management &Amp; Data Systems

View full text Add to dashboard Cite

Purpose – The difficulties in the integration of management systems (MSs) and their relationship with innovation and customer satisfaction are explored by proposing a model that links these three concepts together. Integration, innovation and customer satisfaction are relevant issues for the competitiveness of companies, especially for the ones that have implemented several MS standards. The paper aims to discuss these issues. Design/methodology/approach – Data for the study derives from a survey carried out in 76 Spanish organizations registered to at least both ISO 9001:2008 and ISO 14001:2004 standards for quality MSs and environmental MSs, respectively. An exploratory factor analysis and structural equation modeling (SEM) are utilized to assess and confirm the proposed scales validity and the relationships of the conceptual model. Findings – Based on the empirical study, the second-order SEM shows that the difficulties of integration are directly and negatively related to both of MS documentation and procedures. This level is also directly related to the innovation and satisfaction. Nevertheless, no relationships were found between the difficulties of integration and the integration level of MS human resources. Moreover, no direct relationships were found between the difficulties of integration and both the constructs of innovation and satisfaction. Also, the results showed the integration level of MS procedures was not related to the construct of innovation. Originality/value – This is one of the first studies to relate integration difficulties with innovation and customer satisfaction, with a conclusion that an organization should give more importance to the difficulties of integrated MSs that have been uncovered to have a relationship with innovation and customer satisfaction.

show abstract

Section: Discussionsupporting

confidence: 91%

Section: Integration Of Mss and Innovationmentioning

confidence: 99%

Section: Integration Of Mss and Innovationmentioning

confidence: 99%

See 1 more Smart Citation

Can integration difficulties affect innovation and satisfaction?

Simon

Yaya²,

Karapetrović³

et al. 2014

Industrial Management &Amp; Data Systems

View full text Add to dashboard Cite

show abstract

“…Consequently, we needed to select firms with 50 workers or more in the case of the manufacturing sector, and with 20 employees or more for the service sector, following the criteria used in previous studies (Pekovic and Galia, 2009;Llach et al, 2011). Chemical and IT services were the sectors with the highest number of firms meeting these criteria, according to the data from the 2015 Spanish SABI database.…”

Section: Hypothesis 3: Hard Qm Has a Positive Relationship With Proacmentioning

confidence: 99%

The impact of hard and soft quality management and proactive behaviour in determining innovation performance

Tena

Segarra‐Ciprés

García-Juan

et al. 2018

International Journal of Production Economics

View full text Add to dashboard Cite

The extant literature has reported mixed results on the relationship between Quality Management (QM) practices and innovation performance. Most of the studies carried out to date have proposed a direct relationship between QM and innovation, while neglecting the potential variables that may influence this relationship. In order to advance in this line of research, this paper develops a model of relationships between QM, understood as a multidimensional construct (hard QM and soft QM), and innovation performance (product and process innovation), which examines the mediator role of employee proactive behaviour in these relationships. The proposed model is examined using empirical data from ISO 9001 certified firms in high technology manufacturing and service sectors. The findings from structural equation modelling show the direct influence of the hard QM dimension on product and process innovation, while the effects of the soft QM dimension are channelled via proactive behaviour. The conclusions of the present study highlight the facilitating role of QM practices and proactivity for innovation.

show abstract

“…This research wants to explore how the integration of management systems relates to the process of innovation and how the innovative products or services will satisfy the customer demand, needs and requirements. Systems integration can be considered as a type of organizational innovation (Llach et al, 2011), thus, there exists a strong relationship between these two constructs. Moreover, innovation increases customer satisfaction as it maximizes the value of their purchases.…”

Section: Introductionmentioning

confidence: 99%

Improving innovation and customer satisfaction through systems integration

Simon

Yaya

2012

Industrial Management &Amp; Data Systems

View full text Add to dashboard Cite

Purpose -In recent years, organizations have been forced to compete in a new environment and to become more innovative, provide more quality and respond more effectively to consumers' needs and preferences. Within this context, the main objectives of this research are to propose scales and study the existing relationships among innovation, Management System Standards (MSSs) Integration and customer satisfaction in order to help organizations to manage these elements and increase their performance. Design/methodology/approach -Data for this study derives from a survey carried out in 76 Spanish organizations registered to at least both ISO 9001:2008 and ISO 14001:2004. An Exploratory Factor Analysis (EFA) and Structural Equation Modelling (SEM) are utilised to assess and confirm the proposed scales validity and the relationships of the research model. Findings -The conceptual model finds significant support based on the empirical study. Three of the four dimensions of innovation and the four dimensions of MSs Integration are confirmed. Besides, the findings show that the integration characteristics are positively related to innovation and satisfaction, whereas, innovation is only partially linked to satisfaction. Originality/value -This study, which aims to shed light on the integration characteristics, is the first to propose a model that links the three concepts of integration, customer satisfaction and innovation together. These are relevant issues for the competitiveness of companies, willing to increase their performance, especially for companies which have implemented several ISO based systems, which have become a key part of the organisation's lifeline and a prerequisite for survival in the twenty-first century.

show abstract

Relationship between quality‐management systems and organizational innovations

Cited by 18 publications

References 30 publications

Can integration difficulties affect innovation and satisfaction?

Can integration difficulties affect innovation and satisfaction?

The impact of hard and soft quality management and proactive behaviour in determining innovation performance

Improving innovation and customer satisfaction through systems integration

Contact Info

Product

Resources

About