Representing IT Performance Management as Metamodel

Pajic, Ana; Pantelić, Ognjen; Stanojević, Bogdana

doi:10.15837/ijccc.2014.6.1480

Cited by 11 publications

(7 citation statements)

References 15 publications

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“…Accordingly, the two principal families of KPIs usually used refer to the efficiency and effectiveness of IT in supporting the business. Although there is a large number of best practices and methods for measuring IT performance, problems still occur when traditional financial measures are simply applied to IT [2]. The ability to make wellinformed IT decisions requires an in-depth knowledge of IT processes and dedicated KPIs.…”

Section: Performance Managementmentioning

confidence: 99%

“…involves the leadership and organizational structures and processes required to ensure that the organization's IT sustains and aligns with the organization's strategies and objectives" (IT Governance Institute, 2011). As such, the development and implementation of a framework for IT governance is central for modern enterprises [2]. IT governance thus warrants dedicated and continuous attention to assess and improve operations [3].…”

Section: Introductionmentioning

confidence: 99%

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Business Intelligence for IT Governance of a Technology Company

Biagi

Patriarca

Gravio

2021

Data

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Managers are required to make fast, reliable, and fact-based decisions to encompass the dynamicity of modern business environments. Data visualization and reporting are thus crucial activities to ensure a systematic organizational intelligence especially for technological companies operating in a fast-moving context. As such, this paper presents case-study research for the definition of a business intelligence model and related Key Performance Indicators (KPIs) to support risk-related decision making. The study firstly comprises a literature review on approaches for governance management, which confirm a disconnection between theory and practice. It then progresses to mapping the main business areas and suggesting exemplary KPIs to fill this gap. Finally, it documents the design and usage of a BI dashboard, as emerged via a validation with four managers. This early application shows the advantages of BI for both business operators and governance managers.

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Section: Performance Managementmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Business Intelligence for IT Governance of a Technology Company

Biagi

Patriarca

Gravio

2021

Data

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“…Many empirical studies have shown that the business value from IT projects investments can be greater than the one being currently achieved [22]. Organizations that value project management as the strategic capability that drives change already perform better than their counterparts [21].…”

Section: Literature Reviewmentioning

confidence: 99%

Multi-objective IT Project Selection Model for Improving SME Strategy Deployment

Yamami¹,

Mansouri²,

Qbadou³

et al. 2018

IJECE

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Due to the limited financial resources of small and Medium-sized enterprises (SMEs), the proven approaches for selecting IT project portfolio for large enterprises may fail to perform in SMEs; SME top management want to make sure that the corporate strategy is carried out effectively by IT project portfolio before investing in such projects. In order to provide automated support to the selection of IT projects, it seems inevitable that a multiobjective approach is required in order to balance possible competing and conflicting objectives. Under such an approach, individual projects would be evaluated not just on their own performance but on the basis of their contribution to balance the overall portfolio. In this paper, we extend and explore the concept of IT project selection to improve SME strategy deployment. In particular, we present a model that assesses an individual project in terms of its contribution to the overall strategic objectives of the portfolio. A simulation using the model illustrates how SME can rapidly achieve maximal business goals by deploying the multi-objective algorithm when selecting IT projects.

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“…As Pajic et al [2] highlight the increasing use of information technology has resulted in firms needing to evaluate the productivity impact of IT investments through IT value measures [2]. However, IT value has been a continuous discussion for organisations.…”

Section: Introductionmentioning

confidence: 99%

Centralised IT Structure and Cyber Risk Management

Abbasi

Petford

Hosseinian-Far

2021

Cybersecurity, Privacy and Freedom Protection in the Connected World

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Against the backdrop of organisational needs to derive value from IT Organisations through agility, efficiencies and cost effectiveness, many organisations have adopted a decentralised IT organisational structure, enabling individual business units the autonomy to implement, operate and govern technology. The increase risk that poses organisations through cyber-attacks, raises the question of how IT security could effectively provide the level of organisations governance to counter cyber threats in a decentralised organisational model. In exploring the challenges in the decentralization of IT security, we highlighted that the accountability of such activities would become diluted, with each business unit managing security in their own methods and practices or lack of, while unable to take full accountability due to the complex independencies of modern system architectures, often resulting in a lack of ownership, accountability and reporting of security at an organisational group level. This ultimately increases the overall security risk to the organization. We further highlighted that while centralization of IT security at a group level would be more effective, a hybrid model of IT security at two-levels with strategy and policy at the central governance level and a degree of autonomy and decision at the IT Operational level could also be considered.

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Representing IT Performance Management as Metamodel

Cited by 11 publications

References 15 publications

Business Intelligence for IT Governance of a Technology Company

Business Intelligence for IT Governance of a Technology Company

Multi-objective IT Project Selection Model for Improving SME Strategy Deployment

Centralised IT Structure and Cyber Risk Management

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