Requirement elicitation model for global software development vendors

Abstract

Requirements elicitation is critical phase of software development that involve direct communication of clients and vendors. In global software development (GSD), importance of requirements elicitation becomes more critical due to geographical distance. The aim of this research is to design and implement requirement elicitation model (REM) where GSD organization can evaluate their organizations and can classify their level of implementation where organization lies. Systematic literature review (SLR) was conducted for the identification of critical success factors (CSFs) from a sample of 70 research articles. Furthermore, the identified CSFs are organized into five levels based on Capability Maturity Model Integration (CMMI) and Software Outsourcing Vendors' Readiness Model (SOVRM). A second SLR was conducted for identifying all possible practices for the implementation of CSFs. To validate the findings of SLR and to find more practices in the view of industrial practitioners for the identified CSFs, a questionnaire survey was conducted in the GSD organizations in which 35 experts, from different countries, contributed. For REM evaluation, we have conducted two case studies. The outcome analysis after conducting case studies confirms that our assessment framework is easier to understand, apply, and successfully critic the strengths and weaknesses of organizations during requirements elicitation in GSD.