Research on customer perceived value of third party logistics enterprise

Cui, Xiaodi; Qiao, Li

doi:10.1109/iciii.2013.6703155

Cited by 2 publications

(2 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In addition, several studies indicated that the perceived quality through products and services, including company efforts through sustainability, directly affects the purchase intent (Gleim, Smith, & Andrews, ). From the logistics perspective, Xiaodi and Li () argued that as customer perceived value is the source of 3PL competitiveness, the functional value, emotional value, and social value gained from services by customers provide a unique advantage for differentiation.…”

Section: Introductionmentioning

confidence: 99%

Analysing the importance of sustainability‐oriented service quality in competition environment

Özbekler

Öztürkoğlu

2020

Bus Strat Env

View full text Add to dashboard Cite

The logistics sector is one of the most important domains in the service sector in understanding the increasing scale of business activities along with globalization. Due to the nature of the service sector, where competition is increasingly concentrated, the main objective of firms is the creation of their strategy on competitive advantage in regard with knowing the level of quality of the services offered and the firm's image from the customers' point of view. Trying to adapt to the changing conditions of the market drives firms to integrate their competing areas into their sustainability dimensions (economic, social, and environmental) with the aim of increasing their perceived quality through differentiating their business to achieve a sustainable competitive advantage. The aim of this study is to examine the quality level perceived by logistics service providers in terms of triple bottom line approach and to determine the relationship between them for sustainable competition. In line with exploratory methods, factor analysis was used with the aim of finding out a new scale to the literature about the examination of the relationship between quality perception and corporate sustainability in the frame of competition. In this context, data of 120 logistics service providers were collected and analysed. According to the results, the content of the subject consists of nine factors and 29 interrelated subdimensions. As a result of the research, firms have emphasized on the importance of reaching the competition by expanding their quality perceptions within the scope of corporate sustainability in parallel with the increasing customer demands and expectations.

show abstract

Section: Introductionmentioning

confidence: 99%

Analysing the importance of sustainability‐oriented service quality in competition environment

Özbekler

Öztürkoğlu

2020

Bus Strat Env

View full text Add to dashboard Cite

show abstract

“…The database has customer data, vehicle data, road condition data, commodity data, and so on. The distribution information management system is constructed so that customers can quickly query the number, location, time, and other information of distribution through the system [8].…”

Section: Failure To Meet Customers' Diversified Needsmentioning

confidence: 99%

A Brief Analysis of Logistics Customer Service Management

Chen,

Perez

2023

LOGI – Scientific Journal on Transport and Logistics

View full text Add to dashboard Cite

The quality of customer service determines the survival and development of logistics enterprises. In the highly competitive e-commerce field, it is necessary to continuously improve the customer service management level of logistics enterprises, and the application of big data can optimize customer service management of logistics enterprises in e-commerce. This paper analyzes the reasons for the low customer service satisfaction with domestic logistics enterprises in China, and then puts forward how to optimize customer service management of logistics enterprises in ecommerce based on big data in order to effectively promote the service quality of logistics enterprises. This study is contributing to the body of knowledge by developing a comprehensive framework to solve various e-logistics problems. Hence, the current study is helpful for e-logistics companies to mitigate e-logistic customer satisfaction problems.

show abstract

Research on customer perceived value of third party logistics enterprise

Cited by 2 publications

References 1 publication

Analysing the importance of sustainability‐oriented service quality in competition environment

Analysing the importance of sustainability‐oriented service quality in competition environment

A Brief Analysis of Logistics Customer Service Management

Contact Info

Product

Resources

About