2022
DOI: 10.1108/ajim-04-2022-0204
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Resilience through operational flexibility for crisis response: an international investigation of firm responses during COVID-19

Abstract: PurposeCrisis response has emerged as a salient concern for firms in the onset of COVID-19. While research suggests that resilience is critical during such disruptions, there remains a need to examine how firms build resilience during evolving situations. This study focuses on resiliency created through operational flexibility and examines how firms developed resiliency to COVID-19 through an adaptation of three technology-based levers of flexibility: change in a firm's product and service offerings, the chann… Show more

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Cited by 5 publications
(1 citation statement)
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“…On the other hand, a healthcare service system that is ignorant or lacks the skills to enhance the operational flexibility of healthcare organizations meets many challenges and fails to deal with epidemic situations and their impacts. The COVID-19 pandemic was a real and important experience that showed the importance of operationally flexible processes to face internal changes and external challenges for healthcare institutions [9].…”
Section: Introductionmentioning
confidence: 99%
“…On the other hand, a healthcare service system that is ignorant or lacks the skills to enhance the operational flexibility of healthcare organizations meets many challenges and fails to deal with epidemic situations and their impacts. The COVID-19 pandemic was a real and important experience that showed the importance of operationally flexible processes to face internal changes and external challenges for healthcare institutions [9].…”
Section: Introductionmentioning
confidence: 99%