Respon Para Disabilitas terhadap Komunikasi Krisis BPBD (Badan Penanggulangan Bencana Daerah) dan Tim SAR Klaten Tahun 2016

Juneza, Raden Roro Driadelta

doi:10.14421/pjk.v9i1.1192

Cited by 7 publications

(7 citation statements)

References 7 publications

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“…However, not many scientists study in the context of natural disasters (Critchfield et. al, 2006;Gultom, 2016;Horsley, 2006;Juneza & Purworini, 2016;Spence, Lachlan, & Griffin, 2007;Sellnow, Seeger, & Ulmer, 2002). Therefore, more research are needed to examine crisis communication in dissasters in order to find solutions that can have a positive impact on natural disasters.…”

Section: Introductionmentioning

confidence: 99%

Crisis Communication in a Natural Disaster: A Chaos Theory Approach

Purworini¹,

Purnamasari²,

Hartuti³

2019

JKMJC

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Various studies indicated the need for crisis communications in natural disasters because a disaster can trigger crisis. Disasters that occur in remote areas need a strategised approach and tailored communication plan to suit with the characteristics of the local community. This research uses chaos theory to describe crisis communication and analyses the role of communications during floods in the Klaten region in Indonesia. Flood is often struck in this area. The concepts of chaos theory are analysed during this disaster, such as guidance on the initial conditions, the shock of the situation, the changes of the existing system, and the emergence of a helper. In-depth interviews were conducted with 14 informants from residents in two sub-districts of Klaten and 4 staff in the disaster menagement district office Klaten region (BPBD). The results indicated that although the same catastrophic pattern is observed, people still find it shocking everytime. It was also observed that ideas or strategy to deal with the flood are made spontaneously following the disaster, often in an urgent state. The role of the helper is also very memorable for the community. The communication channel used are informal, face to face and utilising traditional channels. The ability of social media has not been employed by the villagers, particularly the older generation, nevertheless the younger generation could still explore this platform during crisis. Future research can evaluate another important field that appears to be important in disaster communication, which is public diplomacy. This hopefully could explore more asumptions of the chaos theory during disaster.

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Section: Introductionmentioning

confidence: 99%

Crisis Communication in a Natural Disaster: A Chaos Theory Approach

Purworini¹,

Purnamasari²,

Hartuti³

2019

JKMJC

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“…A crisis is an unexpected situation that can create panic, uncertainty, and instability (Kriyantono & McKenna, 2019). Understanding the communication crisis is a state of communication in society about the problem being faced (Juneza & Purworini, 2016). The important thing in crisis communication is to provide a direct response when a crisis occurs, by giving an honest and open message directly or indirectly to the stakeholders (Tan, 2006).…”

Section: Introductionmentioning

confidence: 99%

Use of Local Wisdom (Purpusage) through Heart-to-Heart Communication in Settling of Social Conflicts in Karo, North Sumatra Indonesia

Lestari

Kertamukti

Ruliana³

2019

JKMJC

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Refusal of refugee relocation policy due to the eruption of Mount Sinabung from the community members in Lingga Village, Karo Regency, in North Sumatra Province has created social conflict. This study aims to find a model of social conflict management through heart-to-heart local wisdom, known as communication purpusage in Karo, North Sumatra. This research uses a qualitative approach in order to further explore and understand the process of heart to heart basis of communication and local wisdom. Data collection techniques used in this research are observation and in-depth interviews on research subjects, more specifically the background of the conflict, the parties involved in the conflict, the impacts of the conflict, and the solutions adopted. The results of this study show that a heart-to-heart communication model in the Karo culture through a process of runggu (communication for peace) produces local wisdom of purpusage that effectively resolves the conflict. This research contributes in offering a new concept of heart-to-heart communication for resolving social conflicts using a local wisdom called purpusage. Heart-to-heart communication among all conflicting parties has created a sincere communication attitude, which tends to accept the situation, willingness to overcome the conflict, and a strong desire to live peacefully. Village Community of Lingga Karo in North Sumatra has agreed to emphasize on heart to heart communication because it is rooted in their local culture named runggu and purpusage. This research recommends that local wisdom can effectively be used as an effort to resolve social conflicts.

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“…Menurut pengamatan peneliti melalui hasil wawancara prapenelitian, RSUD Wonosari hanya belum begitu maksimal melakukan komunikasi ditengah krisis untuk mengelola persepsi negatif mengenai kurang baiknya kualitas pelayanan pasien BPJS. Komunikasi menjadi sangat penting sebagai dasar asumsi, sehingga komunikasi krisis perlu segera diatasi agar tidak menimbulkan persepsi negatif (Juneza & Purworini, 2016). Komunikasi Hal ini serupa dengan penelitian Hartiana (2014) mengenai persepsi perusahaan dalam berita krisis perusahaan.…”

Section: Pendahuluanunclassified

Model Komunikasi Krisis Pelayanan Pasien di Rumah Sakit Umum Daerah

Priscilla

Lestari

2020

JIK

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Krisis muncul akibat kurang tepatnya penanganan organisasi dalam kasus-kasus tertentu, seperti di Rumah Sakit Umum Daerah Wonosari yang mengalami krisis pelayanan. Penelitian ini bertujuan untuk menemukan model komunikasi krisis pelayanan pasien BPJS Rumah Sakit Umum Daerah Wonosari dalam mengelola persepsi negatif. Metode yang digunakan dalam penelitian ini adalah deskriptif dengan pendekatan kualitatif, dengan teori komunikasi situasi krisis dan teori apologia. Teknik pengumpulan data menggunakan wawancara, observasi dan studi pustaka. Hasil penelitian ini menemukan model komunikasi krisis pelayanan pasien BPJS Rumah Sakit Umum Daerah Wonosari. Substansi penelitian ini berupa model komunikasi krisis pelayanan pasien BPJS kesehatan di rumah sakit umum daerah yang dapat diterapkan di rumah sakit lain.

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Respon Para Disabilitas terhadap Komunikasi Krisis BPBD (Badan Penanggulangan Bencana Daerah) dan Tim SAR Klaten Tahun 2016

Cited by 7 publications

References 7 publications

Crisis Communication in a Natural Disaster: A Chaos Theory Approach

Crisis Communication in a Natural Disaster: A Chaos Theory Approach

Use of Local Wisdom (Purpusage) through Heart-to-Heart Communication in Settling of Social Conflicts in Karo, North Sumatra Indonesia

Model Komunikasi Krisis Pelayanan Pasien di Rumah Sakit Umum Daerah

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