“…Increased Process Efficiency [13,15,18,25,26,27,32,34] 8 Increased Productivity [5,9,26] 3 Improved Resource Utilization [13,17,18,31,33] 5 Reduced Waste [29] 1 Increased Process Performance [2,15,17,18,25,27,28,31,34,37] 10 Firm & Organization Performance Improved Organizational Performance [6,13,22,26,32] 5…”